Open Positions

Current Positions AvailableDownload Job Application
Below is a list of the positions we are currently accepting applications for. You can review the details of each position by clicking on the relevant listing.

Please submit applications either via email to jsanders@hsbresort.com or via fax to 830.598.8920.

Hotel In-Room Dining Server

Position: Hotel In-Room Dining Server
Department: Lantana Dining Room
Status: Full Time
Career Level: Entry Level - Must be 18 years of age
Education Required: High School Diploma or GED
Relevant Work Experience: -

Job Description:

Prompt and courteous delivery of all room service orders, maintains positive room service image through all areas of guest contact and through cleanliness of work areas.

 

Key Responsibilities:

  • Develop a complete knowledge of menus, use records, dish and glassware service and utilize that knowledge in the service of the guest.
  • Promote and practice aggressive hospitality.
  • Utilize suggestive selling techniques.
  • Learn and correctly use the Point of Sale equipment and follow procedures.
  • Complete all daily and weekly assigned side work.
  • Participate in daily line-up and menu classes.
  • Attend monthly and training meetings.
  • Practice and actively participate in team work.
  • Check corridors for trays when returning from delivering orders.
  • Clean and breakdown trays in dish area, watching for un-used and clean condiments, salt, pepper, and sugar and return them to room service area.
  • Insure oncoming shift has adequate supply of silverware, trays, napkins, condiments, sugar, salt and pepper, etc.
  • Legible writing.
  • Neat appearance, able to meet standards of appearance.
  • Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
  • Outgoing personality.
  • Honesty and integrity.
  • Good physical health.
  • Ability to work well with others.
  • Organized, efficient and a fast worker
  • NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be project at all times.

Lead Cook

Position: Lead Cook
Department: Yacht Club
Status: Full Time
Career Level: Experienced
Education Required: Technical, Trade or Vocational School degree is required
Relevant Work Experience: 2 to 3 years experience

Job Description:

Ensure quality of food items.  Prepare special meals or substitute items.  Regulate temperature of ovens, broilers, grills, and roasters.  Pull food from freezer storage to thaw in the refrigerator.  Ensure proper portion, arrangement, and food garnish.  Monitor the quality and quantity of food that is prepared. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.

Key Responsibilities:

  • Ensure the quality of the food items and notify manager if a product does not meet specifications.
  • Follow and ensure compliance with food safety and handling policies and procedures.
  • Prepare and cook food according to recipes, quality standards, presentation standards and food preparation checklist, establishing priority items.
  • Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.
  • Assist cooks and kitchen staff with various tasks as needed and provide cooks with needed items.
  • Inform Chef of any excess food items that can be used in daily specials of elsewhere.
  • Maintain food logs for all food products.
  • Communicate any assistance needed during busy periods to the Chef to insure optimum service to customers.

Pure Barre Instructor

Position: Pure Barre Instructor
Department: Spa
Status: Full Time and Part Time and Seasonal
Career Level: Experienced
Education Required:
Relevant Work Experience:

Job Description:

Must be certified and physically able to lead classes and private classes for members and guests.  Must be knowledgeable of all fitness offerings at the spa and fitness center, hold current certifications and have previous experience.

Key Responsibilities:

Must have exceptional knowledge of fitness and exercise, exercise safely, and nutrition

Must possess excellent customer service skills in order to provide the highest quality environment and instruction that will meet the needs of our guest .

Yoga/Pilates/Water Aerobics Instructors Sub

Position: Yoga/Pilates/Water Aerobics Instructors Sub
Department: Spa
Status: Full Time and Part Time and Seasonal
Career Level: Experienced
Education Required:
Relevant Work Experience:

Job Description:

Must be  certified and physically able to lead classes, and private classes for members and guests.  Must be knowledgeable of all fitness offerings at the so and fitness center, hold current certifications and have previous experience.  They must have exceptional knowledge of fitness and exercise, exercise safely, and nutrition.  They must possess excellent customer services skills in order to provide the highest quality environment and instruction that will meet the needs of our guest in the area of health and exercise including selling packages and individual sessions.

Key Responsibilities:

  • Ensure that all HSBR standards are upheld in all fitness areas.
  • Be on time for your shift, prompt with each appointment and perform sessions with total focus on safety, attention and timeliness.
  • Provide consistent professional fitness class and personal training sessions in accordance with spa protocols and accepted certification practices.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and maintain fitness equipment.
  • Maintain a clean, well-organized and stocked fitness area.
  • Have complete knowledge and understanding of all fitness offerings while educating and training guests in these areas.
  • Communicate to management any and all occurrences involving staff or guests in the spa or fitness area that require attention.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guest ensuring complete guest satisfaction.
  • Possess the ability to work without direct supervision.
  • Actively promote the spa & fitness center, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Regularly attend, participate in and support training and staff meetings for spa and fitness.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Assist in all areas of fitness operation as requested

Personal Trainer

Position: Personal Trainer
Department: Spa
Status: Full Time and Part Time and Seasonal
Career Level:
Education Required: Certified
Relevant Work Experience:

Job Description:

A Personal Trainer is certified to lead classes, perform Personal Training sessions and private classes for members and guests.  A Personal Trainer must be knowledgeable of all fitness offerings at the so and fitness center, hold current certifications and have previous experience.  They must have exceptional knowledge of fitness and exercise, exercise safely, and nutrition.  They must possess excellent customer services skills in order to provide the highest quality environment and instruction that will meet the needs of our guest in the area of health and exercise including selling packages and individual sessions.

Key Responsibilities:

  • Ensure that all HSBR standards are upheld in all fitness areas.
  • Be on time for your shift, prompt with each appointment and perform sessions with total focus on safety, attention and timeliness.
  • Provide consistent professional fitness class and personal training sessions in accordance with spa protocols and accepted certification practices.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and maintain fitness equipment.
  • Maintain a clean, well-organized and stocked fitness area.
  • Have complete knowledge and understanding of all fitness offerings while educating and training guests in these areas.
  • Communicate to management any and all occurrences involving staff or guests in the spa or fitness area that require attention.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guest ensuring complete guest satisfaction.
  • Possess the ability to work without direct supervision.
  • Actively promote the spa & fitness center, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Regularly attend, participate in and support training and staff meetings for spa and fitness.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Assist in all areas of fitness operation as requested

Fitness Lead

Position: Fitness Lead
Department: Spa
Status: Full Time and Part Time
Career Level: Experienced
Education Required: Certified
Relevant Work Experience:

Job Description:

Primary responsibility is to provide leadership, direction and supervision of staff in the daily operations of Fitness, including, but not limited to Personal Trainers and Fitness Instructors, recreation groups and programs.

Key Responsibilities:

  • Ensure that all HSBR standards are upheld in all fitness areas.
  • Be on time for your shift, prompt with each appointment and perform sessions with total focus on safety, attention and timeliness.
  • Provide consistent professional fitness class and personal training sessions in accordance with spa protocols and accepted certification practices.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and maintain fitness equipment.
  • Maintain a clean, well-organized and stocked fitness area.
  • Have complete knowledge and understanding of all fitness offerings while educating and training guests in these areas.
  • Communicate to management any and all occurrences involving staff or guests in the spa or fitness area that require attention.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guest ensuring complete guest satisfaction.
  • Possess the ability to work without direct supervision.
  • Actively promote the spa & fitness center, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Regularly attend, participate in and support training and staff meetings for spa and fitness.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Assist in all areas of fitness operation as requested

Executive Steward

Position: Executive Steward
Department: Food and Beverage
Status: Full-Time
Career Level: Experienced
Education Required: • High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area. OR • 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.
Relevant Work Experience: • High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area. OR • 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.

Job Description:

Manages the daily kitchen utility operations and staff.  Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running.  Supervises kitchen associates not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.).  Strives to continually improve guest and associate satisfaction while maintaining the operating budget.

Key Responsibilities:

  • Enforces proper use and cleaning of all dish room machinery.
  • Enforces proper cleaning routines for serviceware, equipment, floors, etc.
  • Conducts china, glass and silver inventories.
  • Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.
  • Trains associates in safety procedures.
  • Maintains proper associate uniform standards and footwear which is slip and oil resistant, enclosed toe and heel.
  • Investigates reports and follows-up on associate accidents.
  • Provides feedback to individuals based on observation of service behaviors.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
  • Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

Line Cook

Position: Line Cook
Department: Food & Beverage
Status: Full time
Career Level: Experience - 1-3 years culinary experience
Education Required: High school diploma or General Education Degree (GED) or equivalent combination of education and experience.
Relevant Work Experience: One to three years related experience or training

Job Description:

Perform all methods of cookery, portion control, garnishing of dishes and follow recipes in accordance with standards set forth by The Horseshoe Bay Resort. Follow direction of Resort Executive Chef, Managing Chef and/or Sous Chefs in maintaining the highest standards of food quality, taste and production.

Key Responsibilities:

  • Ensure production of food in a timely manner.
  • Prepare food so that quality, taste and appearance of food is in accordance with HSB Resort standards.
  • Control proper usage and rotation of food.
  • Ensure food quality and appearance on buffet, and plated food, is in accordance with HSB Resort standards.
  • Alert Chef or direct supervisor to any food quality issues that could have an adverse effect on HSB Resort culinary operations.
  • Maintain walk-in coolers and food storage areas on a daily basis.
  • Maintain a neat, clean and sanitary workstation.
  • Ensure work station and all equipment is clean and sanitized prior to the change of shift.
  • Ensure outlined prep is completed in a timely manner for the next shift.
  • Assist other departments as needed.
  • Carry out duties and responsibilities of job as deemed necessary by Resort Executive Chef, Managing Chef or Sous Chef on duty, & as changes occur in work environment and/or workload.
  • Make sound judgment calls and decisions based upon principles set forth by the HSB Resort culinary management team.
  • Operate within established guidelines, policies, standards and constraints set forth by HSB Resort.
  • Perform other job duties as assigned
  • Adhere to all Property and Department standards including Safety Guidelines.

Banquet Captain

Position: Banquet Captain
Department:
Status: Full-Time
Career Level: Two years previous banquet serving experience, preferably in a resort setting is valued.
Education Required:
Relevant Work Experience: Two years previous banquet serving experience, preferably in a resort setting is valued.

Job Description:

The Banquet Captain oversees banquet functions, maps out all events with banquet staff and helps to develop a proper plan of execution with Banquet Manager.  It is imperative that the Banquet Captain keeps informed and becomes involved in the entire banquet execution process.

Key Responsibilities:

  • Able to read and understand BEO’s
  • Accessible to staff all day
  • The employee must regularly lift and/or move up to 10 pounds.
  • The employee must frequently lift and/or move up to 50 pounds.
  • To ensure superior service and sanitation standards, all rooms and table top utensils must be detailed and presentable prior to every function
  • Make sure all equipment is in working order for the department
  • Prepare action plan for groups one week in advance

Catering Sales Manager

Position: Catering Sales Manager
Department:
Status: Full Time
Career Level: Experienced
Education Required: Bachelors or Associates Degree with emphasis in Hospitality preferred; or 2-5 years of equivalent experience. • 5+ years of Hotel/Resort Management experience highly recommended
Relevant Work Experience: • 5+ years of Hotel/Resort Management experience highly recommended

Job Description:

Facilitate planning with social customers and Horseshoe Bay Resort members to ensure customer satisfaction and optimized revenue for the Resort. Responsibilities include coordinating, planning, and communicating all details for social group functions, weddings, on-site management of events, and billing to appropriate resort departments and follow-up post-event.  Minimum 40 hour work week; with flexible schedules. Weekend, holiday and evening work is required.

Key Responsibilities:

  • Sell and service of all social group functions and weddings.
  • Solicit new wedding business for the resort.
  • Coordinate all group activities between Sales, Department Heads and Managers of Horseshoe Bay Resort.
  • To perform pre-function activities such as on-site tours, menu tasting/planning session, Banquet Event Orders, estimates diagrams and activity coordination between all departments.
  • Coordinate function activities with management personnel, service personnel, recreational professionals, accounting personnel and outside vendors.
  • Attend all required meetings (BEO, WEPM, Staff, SCRUB, EM Dept, DBR, Sales Meetings)
  • Meet all internal deadlines for completion of paperwork, or follow procedures for pop-ups, revisions, etc.
  • Maintain professional composure in high stress situations in order to make last-minute changes, and develop strong and concise written and oral communication with other departments.
  • Follow all Resort rules and policies concerning club and group functions.
  • Maintain confidentiality and currency of client files.
  • Perform mail-out duties, such as thank you letters, comment letters, re-booking, reminders, etc.
  • Assist with billing responsibilities.
  • Maintain knowledge of industry trends, and bring new ideas to the resort.
  • Issue department reports as required and scheduled.
  • Solicit and book social golf, marina, spa and any other recreations activities required.
  • Participate in sales training activities to increase amenity usage and department revenue.

Controller

Position: Controller
Department: Accounting
Status: Full Time
Career Level: Experienced
Education Required: Bachelors Degree in Finance or Accounting.
Relevant Work Experience: Must have 5-8 years experience in a resort, to include a full-service hotel, food and beverage, rooms and amenities.

Job Description:

Provide leadership and coordination of company financial planning, debt financing, and budget management functions. Ensure company accounting procedures conform to generally accepted accounting principles.Bachelors Degree in Finance or Accounting. Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles.   Must have 5-8 years experience in a resort, to include a full-service hotel, food and beverage, rooms and amenities.

Key Responsibilities:

  • Responsible for the accounting functions and financial reporting of the Resort ensuring accuracy, professionalism and timeliness of output.
  • Work with President, directors and department heads to control and coordinate accounting functions, audits, budgets, forecasts, strategic plans and related activities and records.
  • Develop, establish, and administer policies, procedures and systems pertaining to financial matters, internal controls, safeguarding of assets and business continuation with particular focus on governmental compliance and ethics.
  • Prepare financial statements, forecasts and analysis for administrative and managerial functions.
  • Maintain company records, licenses, permits, contracts, leases and ensure timeliness of governmental tax filings and payments.
  • Review business operations and advise on efficiencies, profitability and compliance.
  • Manage staff complying with Resort policies & procedures and governmental rules & regulations; provide training, communication and feedback with regard to accounting and business operations.

 

Prep Cook

Position: Prep Cook
Department: Lantana
Status: Full Time
Career Level:
Education Required: High School Diploma or GED
Relevant Work Experience:

Job Description:

Responsible for the safe handling and prepping of basic food components each day.  Ensures that all new product is stored and organized correctly following FIFO.  Assist cooks 1,2, and 3 in any prep and report to them where prepped items are stored.

Key Responsibilities:

  • Places sanitizer solution at each station
  • Completes A.M. checklist
  • Organizes and stores all new product correctly
  • Completes daily prep list
  • Ensure everything is properly wrapped, labeled, dated, stored and cleaned.
  • Complete safety training and certifications
  • Basic oral and written communication skills and able to follow instructions
  • Must have the physical strength, stamina and agility to perform the assigned duties to include lift and or move objects up to 50 pounds
  • Maintain a clean, safe and environmentally responsible work environment

Group Housing Coordinator

Position: Group Housing Coordinator
Department: Reservations
Status: Full Time
Career Level: Experienced
Education Required:
Relevant Work Experience:

Job Description:

The Group Reservation Coordinator position is responsible for providing accurate room, reservation and payment information, as well as group pickup and billing details.  The associate serves as the direct contact to clients in regards to all aspects of the group's room needs.  Professional communication in person, on the phone and via e-mail is essential in this role, as is attention to detail.

Key Responsibilities:

  • Importing rooming lists and overseeing online reservations to ensure accuracy.
  • Building rates codes for groups to ensure room and other revenue is posted properly.
  • Set up charge routing and ensure all individually paid reservations have guarantees.
  • Maintain timely correspondence with clients to provide updates on reservation pickup status, cutoff dates, and other important reminders.
  • Maintaining organized accurate files on each group.

Reservation Sales Supervisor

Position: Reservation Sales Supervisor
Department: Reservations
Status: Full-Time
Career Level: Experienced
Education Required:
Relevant Work Experience:

Job Description:

The Reservation Supervisor will be expected to monitor day to day operations of Reservations in regards to training and guest relations by being knowledgeable of all primary and secondary offerings of the resort and communicating this information to the team.  They will be expected to train the team on how to assist and direct the guest to products and services that fulfill their requests. This is in accordance with the direction and goals that are determined by the Director of Reservation Sales for Horseshoe Bay Resort.

Key Responsibilities:

  • Because of the fluctuating demands of the Resort’s operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Follow all Sales standards of operation, policies and procedures (generating and completing all necessary forms. Correspondence, etc.)
  • Represent Horseshoe Bay Resort in a professional manner to clients and potential clients at every opportunity.
  • Develop working knowledge of all departments, the Resort, and its amenities.
  • Keep resort product and hours of operation changes current and available for all employee partners.  Ensure that all employee partners experience the product they are selling by completing a new hire and yearly familiarization stay.
  • Properly convey rate and package information within approved limits to maximize and protect overall resort revenue yields.
  • Responsible for answering all incoming inquiries and requests.
  • Responsible for booking all accommodations and reservations. Take advanced activity reservations for all transient member/guests. To include but not limited to golf, spa, marina, dining, kid’s club, and tennis.

Yacht Club Hostess

Position: Yacht Club Hostess
Department: Yacht Club
Status: Full time
Career Level: Entry
Education Required:
Relevant Work Experience: TABC & Serv Safe certifications are preferred, but not required.

Job Description:

As YC Host/Hostess it is your primary responsibility to take reservations and conduct confirmation calls; as well as, greet, escort and seat guests as necessary.

Key Responsibilities:

Take reservations and conduct confirmation calls

Greet, escort and seat guests as necessary

Communication/hospitality procedures with all guests daily.  Your interactions are very important and communication is vital.

Pre-shifts with fellow staff and management for all restaurant operations

Follow labor schedule and work assignments

Demonstrate knowledge of all daily events, times and locations

Participate in daily line up/staff meetings

Must have understanding on how to read and execute a BEO form

Possess thorough food, wine/cocktail menu

Exercise a positive attitude and warm hospitality image

Laundry Driver

Position: Laundry Driver
Department: Housekeeping/Laundry
Status: Full time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent preferred, but not required
Relevant Work Experience: 1 year

Job Description:

Laundry Driver and Delivery Assistant are responsible for the circulation of all Resort linen; picking up soiled linen for processing at the hotel laundry and delivery of clean linen from the hotel laundry back to the amenities. Keeping up with all delivery tickets, making sure all tickets are signed by each amenity. Maintaining the delivery vehicle. Communicating all pertinent information to Laundry Supervisor; business levels at amenities, urgent linen needs for amenities, linen abuse and any complaints regarding linens by any of the amenities.

Key Responsibilities:

Maintain delivery route schedule daily

Know the needs of each Amenity.

Help maintain inventory controls.

Tracking deliveries by maintaining delivery tickets and logs.

Inspect delivery vehicle daily for any damage or problems.

Check fluid levels of delivery vehicle weekly and advise Laundry Supervisor of routine maintenance needing to be preformed.

Report and help resolve customer (amenities) complaints.

Work cooperatively with other departments.

Work in Laundry as needed.

Whitewater Attendant

Position: Whitewater Attendant
Department: Activities
Status: Part Time
Career Level: Entry
Education Required: High school diploma or equivalent, required. Must be TABC certified.
Relevant Work Experience: Must be 18 years of age or older. 1 - 2 years experience. Must read, write and speak English

Job Description:

The Whitewater Attendant is mainly responsible for the Whitewater activities center, golf putting course, recreation equipment and bike rentals at Whitewater. To greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of Whitewater and managing equipment rentals by providing friendly, efficient and accurate service. To maximize putting bookings and retail sales while creating and accommodating the guests’ a Horseshoe Bay Resort experience.

Key Responsibilities:

  • Answers the phone
  • Sells merchandise
  • Makes reservations for putting
  • Assists with beverage inventories and ordering supplies
  • Assists with putting groups
  • Cleans and maintains Arcade Games
  • Responsible for keeping ActivityCenter, Whitewater Patio and bicycles clean and maintained at all times.
  • Responsible for keeping all ActivityCenter games clean and operable at all times; otherwise “Out of Order” signs properly noticeable. Notify manager when games need repair.
  • Professional demeanor in both mannerism and appearance.

Assistant Chief Engineer

Position: Assistant Chief Engineer
Department: Engineering
Status: Full Time
Career Level: Experienced
Education Required: High school diploma or equivalent
Relevant Work Experience: • Minimum five years experience in Engineering management

Job Description:

Manage all engineer/maintenance operations, including maintaining The Hotel physical plant with particular attention to fire systems, safety, and asset protection.  Assist the Chief Engineer in planning budget and capital expenditure projects, preventative maintenance, and energy conservation, to include maintaining regulatory requirements.  Lead the emergency response team for The Hotel facilities.

 

Key Responsibilities:

  • Fire Alarm/Life Safety System – to monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.  To have a working knowledge of fire sprinkler and emergency power systems.
  • Energy Conservation – to observe energy and utilities usage in The Hotel.  To look for ways to conserve energy and report any ideas to the Engineering Management.
  • Emergencies – to be available at all times for any emergencies and act in an engineering capacity to protect our guest and associates, and preserve the buildings and its systems during the emergency.  To act as quickly and responsibly to return the building to its normal operating status.  To inform Chief Engineer of any such emergencies.
  • Accident Prevention and Safety – to train all engineers on Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others.  To continuously look for conditions which may endanger associates or guests of The Hotel, report to the Chief Engineer immediately, and to take immediate action to correct any hazardous conditions found.
  • Preventative Maintenance – oversee execution of preventative maintenance plan to ensure on-going appreciation of the asset.
  • Records – to read, log, track and interpret readings from meters, gauges and other measuring units.  To maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.
  • Departmental Duties – ensure all engineering areas are clean and orderly.
  • General – ensure all work assigned is completed in a safe and professional manner.  Maintain communications with all engineering associates to ensure that all needed materials, tools and supplies are available. Provide training and technical advice to engineers.
  • Ensure there is adequate engineering coverage on a daily basis by adjusting schedules to accommodate extraordinary circumstances that may arise.
  • Ensure all engineers effectively use their time and work habits in order that all jobs can be completed in a timely manner.
  • Vehicle care – ensure Daily vehicle visual inspections are performed.
  • Other duties may be assigned

 

In addition:

 

  • Ensure all equipment is in good repair with a minimum of downtime by providing day-to-day maintenance of The Hotel under the direction of the Chief Engineer.
  • To continually support and improve engineering services that effectively address problems affecting both guests and associates.
  • To train and instruct other members of the staff by passing along knowledge and skills.  In addition utilizing resources from the Engineering Training Library and of outside vendor sources will assist them in their development and further advance your own.  Participate in property or off site training as directed by Chief Engineer.
  • To be independent, able to analyze problems and to formulate plans to get work done quickly including procurement of materials, parts, etc., and necessary scheduling arrangements with a high degree of quality.
  • Language Skills – Ability to read and interpret documents such as safety rules and information (i.e., Lockout Tag out, MSDS).  Ability to write reports, keep logs and correspondence.
  • The Hotel functions 7 days a week make sure all associates realize it may be necessary to move from their accustomed shifts as business demands.  In addition, it is understood that business determines the amount of hours to be worked, and some weeks may be scheduled at less than 40 hours, while other weeks are more than 40 hours.
  • Maintain professional composure in high stress situations in order to make last-minute changes, especially communicating both verbally and in writing with other departments.

Yacht Club Pool/Lakeside Grill Bartender

Position: Yacht Club Pool/Lakeside Grill Bartender
Department: Food & Beverage
Status: Full time & part time
Career Level: Bartending experience is a plus
Education Required: High school diploma or equivalent, required. Must be TABC certified. Must be Safe serve certified.
Relevant Work Experience: 2 -3 years. MUST be 21 years of age or older.

Job Description:

The Pool/Lakeside Restaurant Bartender is to mix and serve alcoholic beverages using proper service execution, in accordance to the law.

Key Responsibilities:

  • Possess specific knowledge of house wines, beer and liquor selections, up selling where applicable; possess thorough menu knowledge
  • Taking a guest order you are required to perform direct communication with the client; along with proper service execution
  • Adhere to strict drink recipe portion, in regards to law, sanitation, and service excellence represent these standards
  • Requisition liquor and supplies needed; par list must be kept
  • Daily exchange of information is imperative between the Restaurant Manager and Assistant Restaurant Manager, as well as line level associates.
  • Pre-shifts with fellow staff and management
  • Complete daily shift operation report
  • Arrange bar with supplies and condiments to specifications
  • Arrange bottles and glasses to specification
  • Execution of steps of service and company standards
  • Follow labor schedule and work assignments

Yacht Club Pool/Lakeside Grill Hostess

Position: Yacht Club Pool/Lakeside Grill Hostess
Department: Food & Beverage
Status: Full time & part time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent preferred, but not required. TABC and Safe-serve certified preferred
Relevant Work Experience: None required, but experience is preferred.

Job Description:

As a Pool/Lakeside Restaurant Host/Hostess it is your primary responsibility to take reservations and conduct confirmation calls; as well as, greet, escort and seat guests as necessary.

Key Responsibilities:

  • Take reservations and conduct confirmation calls
  • Greet, escort and seat guests as necessary
  • Communication/hospitality procedures with all guests daily.  Your interactions are very important and communication is vital.
  • Pre-shifts with fellow staff and management for all restaurant operations
  • Follow labor schedule and work assignments
  • Demonstrate knowledge of all daily events, times and locations
  • Participate in daily line up/staff meetings
  • Must have understanding on how to read and execute a BEO form
  • Possess thorough food, wine/cocktail menu knowledge
  • Exercise a positive attitude and warm hospitality image

Yacht Club Pool/Lakeside Grill Dining Room Assistant

Position: Yacht Club Pool/Lakeside Grill Dining Room Assistant
Department: Food & Beverage
Status: Full time & part time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent
Relevant Work Experience: None required, but experience is preferred.

Job Description:

Maintains sanitation and cleanliness of the restaurant/bar and counter areas.  Also maintains adequate food items and service supplies and resets table in dining room.

Key Responsibilities:

  • Neat appearance with proper clean uniform.
  • Replenish and maintain adequate service supplies and utensils to include, but not limited
  • to:
    • China - proper plates in proper area
    • Glasses - water, ice tea, juice, sodas
    • Coffee mugs or cup and saucers
    • Silverware (cutlery)
  • Replenish and maintain adequate food items and beverages, to include, but not limited to:
    • Coffee
    • Juices
    • Maple syrup in warmer (breakfast)
    • Ice tea machine filled
    • Milk
    • Oatmeal and Cream of Wheat (breakfast)
    • Garnishes
    • Butter balls
    • Cereal boxes
    • Ice
    • Danish, muffins, biscuits and other breads (breakfast shift only)
    • Maintain all dressings and soups
  • M. Keep roll drawer filled, according to business
  • M. Lemon wedges and halves, according to business
  • Actively promote accident prevention by keeping all areas swept and clean, at all times.
  • Use wet floor signs.
  • All counters and shelves cleaned and polished daily.
  • All machines cleaned and sanitized to include, but not to be limited to:
    • Coffee machine
    • Orange juicer machine
    • Ice tea machine
    • Milk machine
  • All refrigerators and reach-ins cleaned.
  • All drains cleaned.
  • Heat strips and service window cleaned.
  • Floor swept and mopped on aisle, hot side and cold side.
  • Complete food store room requisition and store all items in their proper place.
  • Empty all trash cans.
  • Perform extra cleaning, as necessary, and as delegated by the lead utility person.
  • Perform all other duties, as directed by management.
  • Clean up all spills at once, being sure always to use wet floor sign when mopping.
  • Insure floors are mopped one half at a time, leaving a dry walking floor for associates to use.
  • Be certain to mix cleaning chemicals properly, always using the proper chemical for the proper job.
  • Be sure to practice proper lifting techniques in removing trash cans and other heavy objects. Seek help, if necessary. Learn to use equipment properly.
  • Be aware of heat and steam in dish machine area so as to avoid possible burns.

Marina Boat Driver

Position: Marina Boat Driver
Department: Marina
Status: Seasonal
Career Level: Entry
Education Required: High School Diploma or G.E.D equivalent. Must hold a current Boaters Safety Certification. Must be CPR certified and first responder certified
Relevant Work Experience: Many years boat driving experience

Job Description:

Marina Boat Driver is responsible for the marina ship store water craft rentals, valet service, safely driving all water craft, assisting hut personnel and cleaning and maintaining water sport equipment; plus any other duties assigned by the Marina Fleet Manager.  Boat Drivers greet and assist members/guests while maintaining a friendly disposition and facilitating a high Horseshoe Bay Resort standard to maximize water craft rentals and retail sales while creating and enhancing the guests’ lake experience.

Key Responsibilities:

  • Greet/assist members and guests
  • Manage open/close procedures on a daily basis
  • Maintain cleanliness and organization of all rental fleet
  • Assist members with gas, valet service and any special requests
  • Maintain professional composure in high stress environment
  • Assist hut personnel with wave runner duties including but not limited to wave runner launch and return and gas & oil checks
  • Demonstrate boat and wave runner driving capabilities

Banquet Supervisor

Position: Banquet Supervisor
Department: Banquets
Status: Full time
Career Level: Experienced - 2 years supervisory experience preferred
Education Required: High school diploma or equivalent, required. Must be TABC and TIPS certified.
Relevant Work Experience: 2 - 3

Job Description:

The Banquet Captain oversees banquet functions; maps out all events with banquet staff and helps to develop a proper plan of execution with Banquet Manager.  It is imperative that the Banquet Captain keeps informed and becomes involved in the entire banquet execution process.

Key Responsibilities:

  • Supervise and train banquet servers, bartenders and assists on all daily banquet operations
  • Correct staff for proper service techniques
  • Over communicate function information with your team of servers.
  • Development of Lead Banquet Servers and Banquet Servers
  • Must have understanding on how to read and execute a BEO form
  • Make sure all meeting rooms are set accordingly to BEO’s and are clean and tidy at all times
  • Daily recap of all banquet information regarding revenue, staffing, issues/concerns, weather, and amount of covers must be submitted at the end of a shift to executive office and Director of Food & Beverage.
  • Communicate effectively with Event Management, Member, Guest, Banquet Chef, Front of House Management/Supervisor team on all Banquet needs.  Interactions are very important and communication is vital between all areas affected.
  • Daily inspection of banquet hallways, meeting rooms, store rooms and public areas, for organization and cleanliness.
  • Attend BEO meetings

 

Spa Concierge

Position: Spa Concierge
Department: Spa
Status: Full Time/ Part-Time
Career Level: Experienced
Education Required: • High School Diploma or equivalent
Relevant Work Experience:

Job Description:

The Spa Concierge is mainly responsible for the reception area at Bayside Spa & Fitness as well as all spa & fitness areas.  To greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of spa & fitness by providing friendly, efficient and accurate service. To maximize spa & fitness bookings and retail sales while creating and accommodating the guests’ spa & fitness experience.

Key Responsibilities:

  • Acknowledge and greet everyone who enters and leaves spa and fitness facilities by using the 10/5 foot rule
  • Use the guests’ name at least 3 times during interaction
  • Maintain eye contact when addressing external and internal guests.
  • Answer the phone within three rings with a smile in your voice.
  • Handle guests’ questions and concerns professionally and courteously.
  • Properly open and close spa & fitness areas each day with consistency and proficiency according to Standard Operating Procedures.
  • Accommodate guest’s needs by accurately booking, changing and canceling spa & fitness appointments.
  • Accommodate guest reservation requests, offering many options and providing up-selling and cross- selling options to guests.
  • Provide current and detailed descriptions of spa & fitness services; know current fitness class schedule, current packages, facility features and hours of operation.
  • Know each service contraindications and keep up on product knowledge for spa & fitness services and retail items.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Provide facility tours as needed.
  • Refrain from discussing company or personal business with guests
  • Asses and resolve and scheduling conflicts and guest challenges
  • Accurately handle sales transactions
  • Properly distribute cash gratuities
  • Prepare daily reports accurately and efficiently
  • Check out guest in a timely and accurate manner
  • Promote, sell and properly handle all gift card transactions and follow proper Gift Card procedures
  • Maximize retail sales
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Create a Bayside Spa & Fitness experience with the first phone call
  • Book and schedule treatments for the staff efficiently and fairly
  • Develop ability to follow SOP, check list, procedures (to know what has to be done) and work without constant direct supervision and remain at assigned post for extended periods of time while standing
  • Regularly attend, participate in and support staff meetings and trainings
  • Follow established lost and found procedure
  • Maintain organization and cleanliness of the lobby, retail area and all other spa & fitness areas
  • Maintain locker rooms and relaxation areas
  • Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets
  • Arrange for transportation for hotel guests.
  • Maintain towels, robes and sandals by maintaining laundry through out the day
  • Communicate to management in a timely manner when resources are running low.
  • Perform all requested duties or tasks assigned by Spa Operations Supervisor, Spa Lead, Fitness Lead & Spa Operations Manager
  • Exercise proper communication with others, commitment to your team and the overall guest experience while utilizing consideration and compromise for and given situation
  • Perform in a manner that demonstrates the philosophies of Horseshoe Bay Resort mission statement
  • Because of the fluctuating demands of the Resort’s operation, it may be necessary that each employee perform a multitude of different function: therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you.

Pool Attendant

Position: Pool Attendant
Department: Housekeeping
Status: Full time Evenings
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent preferred, but not required
Relevant Work Experience: None required, but experience is preferred. Must be able to communicate in English.

Job Description:

This position is responsible for maintaining the cleanliness of the main hotel swimming pool and Paseo pool areas including the pool restrooms. Keeping a good circulation of clean pool towels and making sure trash receptacles are empty, clean and presentable.

Key Responsibilities:

  • Maintain cleanliness of all pool areas including pool restrooms
  • Keep clean pool towels well stocked.
  • Keep all restroom facilities well stocked with needed supplies.
  • Keep dirty pool towels picked up and placed in dirty towel bin
  • Keep dirty towels circulated into the laundry for processing.
  • KeepFitnessCenter clean including all restrooms upstairs and downstairs and game room cleaned and organized.
  • Ensure safety practices and procedures are followed.  Be continually alert for the safety of associates, Members and guests.
  • Work cooperatively with other departments.
  • Help with supply/inventory control.
  • Report any safety or Engineering issues to Supervisor or your department head
  • Work without being intrusive to guest/members enjoyment
  • Help F&B associates when needed with clean up of tables and chairs
  • Maintain confidentiality

Yacht Club Cocktail Server

Position: Yacht Club Cocktail Server
Department:
Status: Full Time Seasonal
Career Level: some experience required
Education Required: High school diploma or equivalent, required. Must be TABC certified.
Relevant Work Experience:

Job Description:

This position will require someone with a positive upbeat attitude, friendly smile and outgoing.  You will need to have a TABC certification and some knowledge of F & B is required.  The position will be serving our members and guests cocktails and bar menu items.  You will need to be properly dressed in uniform and meeting all dress code standards.

Key Responsibilities:

  • Follow all Horseshoe Bay Resort policies and procedures.
  • Comply with the "clean as you go" policy.
  • Report to work on time and in proper uniform.
  • Report to work complying with all appearance standards.
  • Be aware of work schedule.
  • Follow associate meal schedule.
  • Work as a TEAM.
  • Follow safety procedures and policies to ensure a safe working environment.
  • Honor all work-related requests made by a manager or supervisor, which may or may not be outside normal duties, to ensure guest satisfaction.
  • Be able to handle station assigned to you. Remain on your station, unless serving a guest.
  • Be able to operate the point of sale equipment. No voids without supervisor's written approval.

Banquet Server

Position: Banquet Server
Department: Banquets
Status: Part-time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent preferred, but not required
Relevant Work Experience: At least 6 months

Job Description:

Banquet Servers are responsible for the execution of proper service of a banquet function, breakdown and resets.

Key Responsibilities:

  • Take and execute direction from Banquet Captains
  • Pre-shifts with Banquet Captain and Banquet Servers for every function
  • Responsible for the setting up of the function rooms, coffee breaks, buffets and bars as needed using a BEO as reference
  • Demonstrate knowledge of all banquet set-up procedures
  • Must have understanding on how to read and execute a BEO form
  • Make sure all meeting rooms are set accordingly to BEO’s and are clean and tidy at all times.
  • Execution of steps of service and company standards
  • Daily inspection of banquet hallways, meeting rooms, store rooms and public areas, for organization and cleanliness

Activities Attendant

Position: Activities Attendant
Department: Activities
Status: Part-time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

To provide young guests and their families fun filled activities which exercise the imagination as well as the body.  To execute daily activities and supervise guests and members kids in Kids’ Club while striving toward total member/ guest satisfaction. To be at all scheduled activities and Kids’ Club reservations on time with all necessary materials and equipment.

Key Responsibilities:

  • Responsible for the efficient and professional implementation of the Kids’ Club and Activities programs.
  • Be knowledgeable of the entire activity guide and capable of answering guest’s questions about activities and Kids Club including prices, times, locations, etc.
  • Keep Kids’ Club, Activity Closets and Live Oak Lawn presentable at all times.
  • Assist with activities and care of group children when requested.
  • Address resort member/resort guests problems and complaints immediately by consulting with Activities /Kids’ Club Manager or Supervisor and in absence contact Hotel Front Desk Manager.
  • Order and pick up lunch/ dinner meals from Lantana for Kids’ Club/ Kids’ Night Out on time.
  • Create a productive and positive atmosphere at all times; have a good relationship with all associates and all departments.
  • Be very familiar with all aspects and areas of the Resort and nearby areas. Be able to make recommendations for restaurants, shopping, etc. when asked by guests.
  • Ensure that work area is always clean, neat and organized.
  • Provide a positively memorable experience to all Kids’ Club guests by implementing themed day arts and crafts, games, and activities.
  • Attend meetings daily, weekly, and monthly.
  • Always be aware of daily duties and responsibilities
  • Ensure that members and guests are being charged correctly for activities/ Kids Club and keep track of money when necessary.
  • Ensure that all supplies for Kids’ Club and Activities programs are well maintained and notify supervisor when needed.
  • Ensure all necessary equipment is working properly. Notify manager of any problems immediately.
  • Be available and prepared to work a flexible schedule including morning, afternoon, evening, and weekend shifts, as well as holidays. Be prepared to be switched between working Kids Club/ Kids Night Out and activities if necessary.

PM Public Area Attendant

Position: PM Public Area Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

The PM Public Area Attendant is responsible for maintaining the overall cleanliness of the hotel, during the evening hours.  This person is to be hands on with the day to day operations of the Housekeeping Department.  This is a vital Support Position to the overall daily operations of the Housekeeping Department.

Key Responsibilities:

  • Work unsupervised and independently
  • Follow written directions
  • Communicate well with PM Supervisor, Asst. Exec. Housekeeper and Executive Housekeeper
  • Cleaning of facilities following standard operating procedures
  • Maintaining equipment
  • Position requires decision making ability, initiative and sense of urgency.  These skills are required in order to address the daily items/issues which occur on a daily basis within the resort.
  • Previous resort cleaning experience preferred
  • Organizational and multi-tasking skills, helpful
  • High school diploma or equivalent, desired
  • High degree of problem solving abilities desired
  • Ability to get along well with others, to demonstrate flexibility and patience, to work as a member of a team.
  • Maintain a clean, safe and environmentally responsible work environment.
  • Professional demeanor in both mannerism and appearance
  • Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.
  • Speak, read and write English, preferred
  • If required to drive; must have good driving record, valid Texas drivers license and pass the pre-employment drug screening

Waters Attendant

Position: Waters Attendant
Department: Waters
Status: Full Time and Part Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

This position is responsible for maintaining the cleanliness of all homes and sleeping areas in the condominiums; entry doors, interior and exterior balcony windows and outdoor furniture. Storage and maintenance of housekeeping carts and secure the equipment at the end of the day. Any additional responsibility of cleaning when necessary.

Key Responsibilities:

  • Cleaning the interior of condos in their entirety starting at the front door to the balcony
  • Sweeping patio/balconies of condos, cleaning balconies and balcony furniture, glass doors and door frames
  • Maintaining carts, inventory and equipment
  • Securing all property of Horseshoe Bay Resort and maintaining store rooms
  • Reporting damage from guests, missing inventory or damaged inventory/equipment

Server

Position: Server
Department: Yacht Club and Lantana
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 2 to 3 years experience

Job Description:

To greet and serve the guest in accordance with Horseshoe Bay Resort standards of beverage quality, presentation and sanitation, and in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and co-workers. Take pride in all facets of service, to include quality, appearance, cleanliness, for self and the dining room.

Key Responsibilities:

  • Perform direct communication/hospitality procedures with all guests daily.  Your interactions are very important and communication is vital.
  • Pre-shifts with fellow staff and management for all restaurant operations
  • Follow labor schedule and work assignments
  • Properly set all tables and stations; follow appropriate set-up checklist; take guest orders
  • Serve all food and beverage items in a timely manner
  • Complete daily shift operation report
  • Communicate all special guest requests to kitchen
  • Detail every table and menu before each meal period
  • Assist with bussing tables
  • Must have understanding on how to read and execute a BEO form
  • Possess thorough food, wine/cocktail menu
  • Exercise a positive attitude and warm hospitality image
  • Must be TABC and Safe-Server certified

Lantana Host/Hostess

Position: Lantana Host/Hostess
Department: Lantana
Status: Part-time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

To greet and seat guests in the restaurant using all the techniques and steps outlined in the service standards of Marriott hotels. To ensure that each guest is greeted with warm, friendly enthusiasm and seated at his/her table in the fastest possible time. To set the tone of aggressive hospitality that will continue all through the restaurant, during the entire meal period. To supervise and control seating in the restaurant and ensure that guests are seated in stations so that no server is overloaded with guests at any given time, and in a manner that is fair to all servers. To seat guest in a manner that every guest will receive the fastest and the most courteous service at all times.

Key Responsibilities:

  • Report to work in proper uniform and in accordance with the grooming standards required of all Marriott associates.
  • Follow all departmental rules and regulations, such as calls for coming in, red sticker policy, requesting time off, etc.
  • Comply with Marriott's "clean as you go" policy.
  • Before leaving your work area, always check with your supervisor.
  • Follow host/ess opening and closing checklist thoroughly.
  • Maintain guest flow charts to track number of guests to each station and to track volume per hour.
  • Ensure that the entrance to the restaurant has someone there to greet guests at all times.
  • Ensure that the front of the restaurant is spotless at all times.
  • Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
  • Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once.
  • Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
  • Pitch in and help in service, whenever the need arises.
  • Have an excellent knowledge about the city and methods of transportation, etc., in order to converse with customers, give helpful suggestions, etc.
  • Have an excellent knowledge about the wines and different items on the menu in order to be able to help guests, answer questions and offer suggestions.
  • Be thorough about the knowledge about the hotel, services offered, operating hours of all food and beverage outlets, etc.
  • Effectively check out all servers as they finish their shifts to make sure that all of the following are completed:
  • All tables completely set-up, check salt and pepper, sugar, etc.
  • All side work assigned is completed.
  • All carpeted areas in the station are clean and neatly swept.
  • All check issues are recounted and closed at the register or returned.
  • Check all associates for proper name tags, shoes, clean and proper uniforms, appearance.
  • Communicate all necessary information to incoming host/ess and supervisor and write down all messages in the host/ess communication log.
  • Conduct menu class and taste panels in conjunction with the supervisor/manager and the kitchen.
  • Relieve cashiers for their breaks.
  • Supervise service in the lounge as assigned by management.

Yacht Club Bartender

Position: Yacht Club Bartender
Department: Yacht Club
Status: Part-time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 2 to 3 years experience

Job Description:

The Yacht Club Bartender is to mix and serve alcoholic beverages using proper service execution, in accordance to the law.

Key Responsibilities:

  • Possess specific knowledge of house wines, beer and liquor selections, up selling where applicable; possess thorough menu knowledge
  • Taking a guest order you are required to perform direct communication with the client; along with proper service execution
  • Adhere to strict drink recipe portion, in regards to law, sanitation, and service excellence represent these standards
  • Requisition liquor and supplies needed; par list must be kept
  • Daily exchange of information is imperative between the Restaurant Manager and Assistant Restaurant Manager, as well as line level associates.
  • Pre-shifts with fellow staff and management
  • Complete daily shift operation report
  • Arrange bar with supplies and condiments to specifications
  • Arrange bottles and glasses to specification
  • Execution of steps of service and company standards
  • Follow labor schedule and work assignments

Member Services

Position: Member Services
Department: Golf Operations
Status: Full Time and Part Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

As a member of the member services team you will be responsible for tending to the members and their guests on a daily basis.  This will take place during their entire time on the property for that day.  

Key Responsibilities:

  • The opening staff is responsible for bringing carts from the barn to the parking lot in a sufficient number to provide for member and guest play until early afternoon. Carts must be clean and fully stocked before presenting to a member or resort guest.
  • Load golf clubs from vehicle to the golf cart. Be careful not to damage the vehicle or the golf clubs when loading the cart. Before leaving the member or guest, double check the cart to make sure all items are stocked as they should be: scorecard, pencil, towels, full sand bottles, ice, and water.
  • Anticipate the needs of the member or guest. Help them with directions, special needs, etc.
  • Take the used cart back to the cart barn. Remove all trash and dirty towels from the cart. Empty the cooler.
  • Thoroughly wash the cart with the power washer. Pay close attention to the wheel wells, floor mat and ‘glove’ compartments. Wipe down the cart.
  • Stock the cart with a scorecard, pencil, 2 towels and 2 full sand bottles. All carts should be stocked before plugging into the charger.
  • Make sure the cart is parked in its proper row and the charger plugged in.

Beverage Cart Attendant

Position: Beverage Cart Attendant
Department: Golf Operations
Status: Full Time Seasonal
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: -

Job Description:

Beverage Cart Attendant is responsible for driving beverage cart on golf courses selling snacks, soft drinks, beer, liquor and tobacco in a friendly and energetic manner.

Key Responsibilities:

  • Serve all guests in prompt and friendly manner.
  • Arrive on time, in uniform, prepared to work.
  • Handle all sales on course, including delivery of grill items ordered.
  • Stock and prepare cart each day - beer, wine, mixers, paper goods, fruit, premade sandwiches, tobacco, etc.
  • Count all alcohol taken out and all alcohol sold.
  • Collect payment information for each item sold.
  • Clean cart each evening. Empty trash. Wash and Shine.
  • Turn in balanced paperwork every evening.
  • Remove all trash from storage areas.
  • The employee must be TABC certified and knowledgeable about Texas laws regarding safe serving.
  • The employee must have valid Texas Driver’s License.
  • The employee must regularly lift and/or move up to 10 pounds.
  • The employee must frequently lift and/or move up to 50 pounds.
  • Must have neat and clean overall appearance.
  • Must be able to walk as a daily routine.
  • Must be able to ascend/descend stairs as a daily routine.
  • Must be able to communicate and disseminate information accurately, either written or verbally, with the general public or associates.
  • Must be able to comprehend reading materials.
  • Ability to work flexible hours.

Valet / Bellman

Position: Valet / Bellman
Department: Transportation
Status: Part-time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: -

Job Description:

A valet park cars, give directions, manages traffic at the front drive, back up drivers, delivers luggage, and communicates well with guests.  Valet also encounter situations where they will need to be somewhat mechanically inclined: Like repairing bikes, fixing flats, and basic vehicle upkeep.  Valet personnel must understand the entire resort and give reliable information to guests.  They are knowledgeable of the local area and are willing to perform a multitude of small tasks for guests…shoe shine, room deliveries etc.

Key Responsibilities:

  • Assist guests with hotel check-in process including luggage assistance and valet parking
  • Cleaning and maintaining front entrance of Hotel and valet office
  • Coordinate and track all transportation (driver) movements
  • Responsible for billing procedures and proper handling of SMS reports
  • Maintain professional composure in high stress situations in order to make last minute changes
  • Access, input and retrieve information from department computer system
  • Exceptional communication skills, detail oriented, and ability to learn in  an ever changing work environment
  • Multi-tasking skills
  • Telephone etiquette
  • Maintain a constant awareness of resort amenity schedules and promotions
  • Assist and back up department any driving assignments

Yacht Club Culinary Supervisor

Position: Yacht Club Culinary Supervisor
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: 2 year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major.
Relevant Work Experience: 2 to 5 years experience

Job Description:

Supervise and coordinate activities of cooks and workers.  Determine how food should be presented and create decorative food displays.  Ensure proper portion, arrangement, and food garnish to be served. Prepare special meals or substitute items.  Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.

Key Responsibilities:

  • Ensure the quality of the food items and notify manager if a product does not meet specifications.
  • Follow and ensure compliance with food safety and handling policies and procedures.
  • Prepare and cook food according to recipes, quality standards, presentation standards and food preparation checklist, establishing priority items.
  • Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Assist cooks and kitchen staff with various tasks as needed and provide cooks with needed items.
  • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
  • Ensure employee compliance with company standards and policies and external regulations.
  • Serve as departmental role model or mentor by working alongside employees.

Engineer on Duty I

Position: Engineer on Duty I
Department: Engineering
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 2 to 5 years experience

Job Description:

To perform the job of (EOD) engineer on duty in a professional manner to assist Guest in the guestrooms and internal customers needs throughout the Resort.  Able to handle day-to day work challenges confidently and able to adjust to multiple demands, shifting priorities and evaluating critical guest rooms and Resort amenities  issues and make logical decisions to solve problems.

Key Responsibilities:

  • Guest Rooms – plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical equipment including lamps, air conditioners, cosmetic items, replacing electrical switches and outlets and programming TV’s.
  • Public Areas – plunging toilets, unclogging drains, repairing and/or adjusting all types of hardware, plumbing, electrical, HVAC equipment and cosmetic items.
  • Fire Alarm/Life Safety System – to monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.  To have a working knowledge of fire sprinkler and emergency power systems.
  • Energy Conservation – to observe energy and utilities usage in the Resort and on the grounds.  To look for ways to conserve energy and report any ideas to the Engineering Management.
  • Tools – to clean, lubricate, protect and otherwise maintain all tools and equipment in the resort.  To see that all tools used are returned to the shop and secured in proper storage area.  To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.
  • Emergencies – to be available for any emergencies and act in an engineering capacity to protect our guest and associates, and preserve the building and its systems during the emergency.  To act as quickly and responsibly as possible to return the building to its normal operating status.  To inform Engineering Management of any such emergencies.
  • Accident Prevention and Safety – to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others.  To continuously look for conditions which may endanger associates or guests of the resort and to take immediate action to correct any hazardous conditions found.
  • Records – to read, log, track and interpret readings from meters, gauges and other measuring units.  To maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.
  • Departmental Duties – to clean all engineering areas as directed by Engineering Management.  To work in a neat and efficient manner, keeping work areas clean and well organized.  To serve as otherwise directed or needed to help maintain the effective and efficient operation of the resort.  This assignment shall be at the discretion of Engineering Management or the resort Manager.
  • General – Complete all work assigned in a safe and professional manner.  Maintain communications with supervisors to ensure that all needed materials, tools and supplies are available or on order.  Follow up on any items that may be on back order.  Keep supervisor updated on assignments.  Provide training and technical advice to other engineers as needed or requested.

Cook

Position: Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: Prefer experience with culinary background; minimum of 2 years as well as in a Country club setting.

Job Description:

Responsible for safe, exceptionable food. Must have Serv Safe Certification, ability to read and follow recipe to perform functions per resort Executive Chef and Manager of Grill.   Represent the food production on a daily basis.  Effectively operates the cook’s station.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Steward

Position: Steward
Department: Stewarding
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

To clean, transport and store all china, glassware and silverware.  Maintain cleanliness in all kitchen areas and back dock.

Key Responsibilities:

  • Maintain sanitation and cleanliness of all areas of the dish room, kitchen aisle, and dock area.
  • Break down trays, set up dish machine, wash dishware, and sort and store all clean china, glass and silver using proper procedures.
  • Empty trashcans and wash inside and outside.
  • Thoroughly clean dock area and dumpster.
  • Break down dish machine and clean inside and outside.
  • Clean all breakdown tables.
  • Clean tile walls and baseboards.
  • Clean freight /service elevator.
  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Banquet Houseman

Position: Banquet Houseman
Department: Banquets
Status: Part- Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: -

Job Description:

Banquet Housemen are responsible for the execution of proper set-up of a banquet function, breakdown and resets, with minimal supervision.  Banquet Housemen may be called on to perform other banquet duties as needed.

Key Responsibilities:

  • Responsible for the setting up of the function rooms, coffee breaks, buffets and bars as needed using a BEO as reference and are clean after every function
  • Knowledge of various types of equipment and set up styles used in meeting rooms
  • Must have understanding on how to read and execute a BEO form
  • Respond to guest needs as requested
  • May be asked to perform other banquet duties as needed
  • Daily inspection of banquet hallways, meeting rooms, store rooms and public areas
  • Pre-shifts with fellow staff and supervisor for every function
  • Daily exchange of information is imperative between the Banquet Captain and Manager, as well as line level associates.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Banquet Bartender

Position: Banquet Bartender
Department: Banquets
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

The Banquet Bartender’s primary function is to mix and serve alcoholic beverages, in accordance to the law.  For each event detailed on a BEO, it is the responsibility of the Banquet Bartender to requisite liquor and supplies.  Bartenders may be called on to perform other banquet duties as needed.

Key Responsibilities:

  • Possess specific knowledge of house wines, beer and liquor selections, up selling where applicable; possess thorough menu knowledge.
  • Taking a guest order you are required to perform direct communication with the client; along with proper service execution
  • Adhere to strict drink recipe portion, in regards to law and sanitation.
  • Requisition liquor and supplies needed for an event; par list must be kept.
  • Daily exchange of information is imperative between the Banquet Captain as well as line level associates.
  • Pre-shifts with fellow staff and management for every function.
  • Complete daily shift operation report.
  • Arrange bar with supplies and condiments to specifications.
  • Arrange bottles and glasses to specification.
  • Execution of steps of service and company standards.
  • Proper treatment and storage of food/company equipment.
  • May be asked to perform other banquet duties as needed.

Cap Rock Cook

Position: Cap Rock Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

Responsible for safe, exceptionable food. Responsible for all H.A.C.C.P. forms to be completed each day.  Represent the food production on a daily basis.  Effectively operates the cook’s station.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Slick Rock Grill Staff/Cook

Position: Slick Rock Grill Staff/Cook
Department: Food and Beverage
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: -

Job Description:

Grill Staff will courteously prepare menu items as requested by members.  They will maintain cleanliness in the cooking area, as well as stock, prepare food items.

Key Responsibilities:

  • To provide excellent service to our members and guests, preparing menu items as requested
  • Arrive on time, in proper uniform and ready to work
  • Provide prompt and courteous service to all guests and members
  • Collect proper payment information for each item sold.
  • Stock and prepare for expected business each day
  • Clean work area before leaving each day - vacuum, sweep, mop, dishes & all counter tops
  • Must be able to communicate and disseminate information accurately, either written or verbally, with the general public or associates.

Line Technician

Position: Line Technician
Department: Airport and Jet Center
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

The Horseshoe Bay Resort Jet Center is seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Line Service Technician (LST).  Corporate aviation continues to be a viable means of travel for many who do not like the long lines and delays often times encountered with the airlines and many corporations are now leasing or purchasing their own private aircraft.  Our Line Service Technicians provide the ground handling services for these aircraft.

Key Responsibilities:

  • parking and fueling aircraft.
  • providing, and adhering to, quality control standards on equipment.
  • maintaining our hangars to meet the high standards of our customer base.
  • must have good computer skills.
  • good verbal and written communication skills required.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Reservation Sales Coordinator

Position: Reservation Sales Coordinator
Department: Sales
Status: Full-time
Career Level: Experienced
Education Required: High School Diploma or GED.
Relevant Work Experience: 1 to 2 years

Job Description:

To be accountable for the following aspects of the Reservations Sales day to day operations. To convert incoming calls to definite reservations in a timely and professional manner.  Books all activities for all social member/guest reservations. This is in accordance with the direction and goals that are determined by the Director of Reservation Sales and the management of Horseshoe Bay Resort.

Key Responsibilities:

  • Because of the fluctuating demands of the Resort’s operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc.  All of which go to make up the essential functions of this job.
  • RepresentHorseshoeBay Resort in a professional manner to clients and potential clients at every opportunity.
  • Maintain proper lines of communication with all departments to ensure that all details are communicated.
  • Develop working knowledge of all departments, the Resort, and its amenities.
  • Develop working knowledge of the competition.
  • Properly convey rate and package information within approved limits to maximize and protect overall resort revenue yields.
  • Maintain a clean and organized workspace.
  • Responsible for answering all incoming inquiries and requests.
  • Responsible for booking all accommodations reservations
  • Essential and professional use of telephone service with use of proper telephone etiquette in regards to service industry.
  • Proper and precise tabulation of all reservation bookings and clerical needs thereof.
  • Take advanced activity reservations for all social member/guests. To include but not limited to golf, spa, dining, transportation and tennis.
  • Complete various correspondences when warranted.
  • Continuous training with the property management system and amenities reservations systems.
  • Maintain proper amenity reservation documents to ensure proper communication of amenity bookings and presentation of an accurate itinerary for each social member/guest.
  • Complete appropriate follow up phone calls to confirm amenity reservations.
  • Assist Group Reservation Coordinators with overflow work as deemed necessary.

Laundry Attendant

Position: Laundry Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

This position assists in the daily operations of the Laundry consisting of processing of all linen for the Hotel and the Resort.

Key Responsibilities:

  • Know and perform all stages of linen processing.
  • Assist in maintaining inventory controls.
  • Inspect articles to determine methods of specific cleaning requirements.
  • Inspect finished laundered articles to ensure conformance to standards.
  • Observe operation of machines and equipment to detect possible malfunctions.
  • Report any observations of issues with equipment to Supervisor ASAP.
  • Follow directions.
  • Work productively, stay busy, minimal socializing.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Public Area Attendant

Position: Public Area Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

This position is responsible for maintaining the cleanliness of all public areas in the Hotel and reporting any Engineering problems to their supervisor or Manager. When there is no Pool Attendant on the Schedule take care of stocking pool towels and keeping pool area & restrooms clean. During times of high occupancy and heavy traffic this associate must be able to keep up with all areas as quietly and discretely as possible so as not to disturb any guest or members.

Key Responsibilities:

  • Maintain cleanliness of all restrooms, lobbies, public hallways
  • Maintain cleanliness of designated office areas.
  • Keep all restroom facilities well stocked with needed supplies.
  • Keep pool towels stocked and pool restrooms clean
  • Keep all entry ways clean, inside and outside.
  • KeepBusinessCenter clean
  • Assist with guest rooms as needed.
  • Ensure safety practices and procedures are followed.  Be continually alert for the safety of associates, Members and guests.
  • Work cooperatively with other departments.
  • Help with supply/inventory control.
  • High school diploma or equivalent.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Room Attendant

Position: Room Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

The Room Attendant is responsible for maintaining the overall cleanliness of the Resort/Hotel.  This person is to be hands on with the day to day operations of the Housekeeping Department.

Key Responsibilities:

  • Follow directions of Housekeeping Supervisor/Crew Leader/QA.
  • Maintain confidentiality.
  • Cleaning of facilities following standard operating procedures.
  • Communicating problems and needs to Housekeeping Supervisor.
  • Maintaining equipment.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Hotel Houseman

Position: Hotel Houseman
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

Ensure that Hotel Housekeepers are prepared with supplies and assistance throughout the day.  Maintain the cleanliness of the hotel hallways on each floor, associate hallway and laundry chute.

Key Responsibilities:

  • Keeping the entrances/hallways at guest elevators vacuumed and clean.
  • Responsible for keeping the credenzas’ in the hallways dusted and newspapers neatly stacked.
  • Cleaning vending areas
  • Maintaining store rooms well stocked, organized and cleaned.
  • Responsible for keeping landings cleaned, swept, and mopped.
  • Stripping spoiled linen from guest rooms upon checkout.
  • Notifying supervisor regarding the quantity of supplies.
  • Picking up trash and linen in hallways and discarding in the proper manner.
  • Responsible for keeping all guest room glassware and coffee mugs washed and stocked in closets.
  • Checking vacuum cleaners twice weekly and replace bags as needed.
  • Perform housekeeping duties if necessary.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Summit Rock Cook

Position: Summit Rock Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

Responsible for safe, exceptionable food. Responsible for all H.A.C.C.P. forms to be completed each day.  Represent the food production on a daily basis.  Effectively operates the cook’s station.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Gardener

Position: Gardener
Department: Landscaping
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

A Gardner performs routine manual labor involved with grounds and landscape maintenance; semi-skilled grounds construction and maintenance work; operates small power equipment like blowers, edgers, string trimmers and rotary walk mowers; and occasionally works in an environment involving larger equipment like tractors, loaders and deck mowers.  A Gardner will continually undergo and be exposed to training and development.

Key Responsibilities:

  • Because of the fluctuating demands of the resort’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Edge along all curbs, sidewalks and hardscapes as directed by supervisory staff.
  • Walk-mow lawn areas and all areas as identified by supervisory staff.
  • Shovel sand, gravel and/or mulch as directed.
  • Hand remove weeds as directed by supervisor.
  • Operate a backpack or hand held blower for debris clean-up as prescribed by supervisor.
  • Pick-up, empty and remove debris and trash.
  • Maintain fuel and fluid levels for all types of equipment used on a daily basis.
  • Report all equipment problems or failures to his/her supervisor or a mechanic immediately.
  • Refuel and clean all equipment upon completion of assignment on a daily basis.
  • Return all equipment to the designated area upon completion of the task.
  • Keep the equipment storage areas clean and orderly.
  • Abide by and follow all local ordinances, city, county, state and federal laws.
  • Be a "team player" and "team builder."
  • Install and repair paths and walkways.
  • Assist with repairs to irrigation and drainage systems.
  • Assist in project work - including grading a soil base and laying sod.
  • Perform other duties and assignments to assist other departments or as directed by their supervisor.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Groundskeeper

Position: Groundskeeper
Department: Landscaping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

A Groundskeeper is the introductory level Grounds position and performs routine manual labor involved with grounds and landscape maintenance; semi-skilled grounds construction and maintenance work; operate small power equipment like blowers, edgers, string trimmers and rotary walk mowers; and occasionally work in an environment involving larger equipment like tractors, loaders and deck mowers.  A Groundskeeper will continually undergo and be exposed to training and development.

Key Responsibilities:

  • Because of the fluctuating demands of the resort’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Must posses a keen eye for detail and an ability to work with the supervisory staff.
  • Safely operate mowers, hedge trimmers, string trimmers, edgers, chain saws and small hand tools in performing job assignments.
  • Edge along all curbs, sidewalks and hardscapes as directed by supervisory staff.
  • Walk-mow lawn areas and all areas as identified by supervisory staff.
  • Shovel sand, gravel and/or mulch as directed.
  • Hand remove weeds as directed by supervisor.
  • Operate a backpack or hand held blower for debris clean-up as prescribed by supervisor.
  • Pick-up, empty and remove debris and trash.
  • Participate in landscape projects such as trimming shrubs, plants, and trees; installing plant materials; mulching; overseeding; greenhouse maintenance and seasonal activities, and any miscellaneous landscape related tasks identified by supervisory staff.
  • Maintain fuel and fluid levels for all types of equipment used on a daily basis.
  • Report all equipment problems or failures to his/her supervisor or a mechanic immediately.
  • Refuel and clean all equipment upon completion of assignment on a daily basis.
  • Return all equipment to the designated area upon completion of the task.
  • Keep the equipment storage areas clean and orderly.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Event Manager

Position: Event Manager
Department: Catering Sales and Events
Status: Full Time
Career Level: Experienced
Education Required: Bachelors or Associates degree with emphasis in Hospitality
Relevant Work Experience: 2 to 5 years experience

Job Description:

Facilitate planning with corporate, social, HSB member, and internal clients to ensure customer satisfaction and optimized revenue for the Resort. Responsibilities include coordinating, planning, and communicating all details for group functions to appropriate resort departments, on-site management of events, and billing and follow-up post-event.

Key Responsibilities:

  • Coordinate all group activities between Event Management, Department Heads and Managers of Horseshoe Bay Resort.
  • To perform pre-function activities such as on-site tours, menu tasting/planning session, Banquet Event Orders, estimates, diagrams and activity coordination between all departments.
  • Coordinate function activities with management personnel, service personnel, recreational professionals, accounting personnel and outside vendors.
  • Attend all required meetings (BEO, WEPM, Staff, SCRUB, EM Dept)
  • Meet all internal deadlines for completion of paperwork, or follow procedures for pop-ups, revisions, etc.
  • Maintain professional composure in high stress situations in order to make last-minute changes, and develop strong and concise written and oral communication with other departments.
  • Follow all Resort rules and policies concerning club and group functions.
  • Maintain confidentiality and currency of client files.
  • Perform mail-out duties, such as thank you letters, comment letters, re-booking, reminders, etc.
  • Assist with billing responsibilities.
  • Maintain knowledge of industry trends, and bring new ideas to the resort.
  • Issue department reports as required and scheduled.
  • Solicit and book corporate, golf, member, social and weddings events whenever possible.
  • Participate in sales training activities to increase amenity usage and department revenue.
  • Assist in developing department budget and marketing plan and succession planning.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Yacht Club Cook

Position: Yacht Club Cook
Department: Food and Beverage
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: 1 to 2 years

Job Description:

Responsible for safe, exceptionable food. Responsible for all H.A.C.C.P. forms to be completed each day.  Represent the food production on a daily basis.  Effectively operates the cook’s station in the prep kitchen.  Prepares the complete line of lunch and/or dinner set up and establishes an adequate par for the set up.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Culinary Supervisor

Position: Culinary Supervisor
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 2 to 3 years experience

Job Description:

Supervise and coordinate activities of cooks and workers.  Determine how food should be presented and create decorative food displays.  Ensure proper portion, arrangement, and food garnish to be served. Prepare special meals or substitute items.  Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.

Key Responsibilities:

  • Ensure the quality of the food items and notify manager if a product does not meet specifications.
  • Follow and ensure compliance with food safety and handling policies and procedures.
  • Prepare and cook food according to recipes, quality standards, presentation standards and food preparation checklist, establishing priority items.
  • Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Assist cooks and kitchen staff with various tasks as needed and provide cooks with needed items.
  • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
  • Ensure employee compliance with company standards and policies and external regulations.
  • Serve as departmental role model or mentor by working alongside employees.

Lantana Cocktail Server

Position: Lantana Cocktail Server
Department: Lantana
Status: Full Time
Career Level: Entry Level
Education Required: TABC Required
Relevant Work Experience: -

Job Description:

To greet and serve the guest in accordance with Horseshoe Bay Resort standards of beverage quality, presentation and sanitation, and in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and co-workers. Take pride in all facets of service, to include quality, appearance, cleanliness, for self and the dining room.

Key Responsibilities:

  • Follow all Horseshoe Bay Resort policies and procedures.
  • Comply with the "clean as you go" policy.
  • Report to work on time and in proper uniform.
  • Report to work complying with all appearance standards.
  • Be aware of work schedule.
  • Follow associate meal schedule.
  • Work as a TEAM.
  • Follow safety procedures and policies to ensure a safe working environment.
  • Honor all work-related requests made by a manager or supervisor, which may or may not be outside normal duties, to ensure guest satisfaction.
  • Be able to handle station assigned to you. Remain on your station, unless serving a guest.
  • Be able to operate the point of sale equipment. No voids without supervisor's written approval.

Dining Room Attendant

Position: Dining Room Attendant
Department: Lantana
Status: Full time-Part-time-Seasonal
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

Maintains sanitation and cleanliness of the restaurant/bar and counter areas.  Also maintains adequate food items and service supplies and resets table in dining room.

Key Responsibilities:

  • Neat appearance with proper clean uniform.
  • Replenish and maintain adequate service supplies and utensils to include, but not limited
  • to:
    • China - proper plates in proper area
    • Glasses - water, ice tea, juice, sodas
    • Coffee mugs or cup and saucers
    • Silverware (cutlery)
  • Replenish and maintain adequate food items and beverages, to include, but not limited to:
    • Coffee
    • Juices
    • Maple syrup in warmer (breakfast)
    • Ice tea machine filled
    • Milk
    • Oatmeal and Cream of Wheat (breakfast)
    • Garnishes
    • Butter balls
    • Cereal boxes
    • Ice
    • Danish, muffins, biscuits and other breads (breakfast shift only)
    • Maintain all dressings and soups
  • M. Keep roll drawer filled, according to business
  • M. Lemon wedges and halves, according to business
  • Actively promote accident prevention by keeping all areas swept and clean, at all times.
  • Use wet floor signs.
  • All counters and shelves cleaned and polished daily.
  • All machines cleaned and sanitized to include, but not to be limited to:
    • Coffee machine
    • Orange juicer machine
    • Ice tea machine
    • Milk machine
  • All refrigerators and reach-ins cleaned.
  • All drains cleaned.
  • Heat strips and service window cleaned.
  • Floor swept and mopped on aisle, hot side and cold side.
  • Complete food store room requisition and store all items in their proper place.
  • Empty all trash cans.
  • Perform extra cleaning, as necessary, and as delegated by the lead utility person.
  • Perform all other duties, as directed by management.
  • Clean up all spills at once, being sure always to use wet floor sign when mopping.
  • Insure floors are mopped one half at a time, leaving a dry walking floor for associates to use.
  • Be certain to mix cleaning chemicals properly, always using the proper chemical for the proper job.
  • Be sure to practice proper lifting techniques in removing trash cans and other heavy objects. Seek help, if necessary. Learn to use equipment properly.

Be aware of heat and steam in dish machine area so as to avoid possible burns.

Lantana Bartender

Position: Lantana Bartender
Department: Lantana
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

To serve our guests in accordance with Marriott standards of food and beverage quality, presentation and sanitation, in a gracious and professional manner. To display aggressive hospitality and professionalism with guests, management and co-workers. To take pride in all facets of service, quality, appearance, cleanliness, for self and for area of responsibility. To serve our guests through the front bar and via servers in the service area.

Key Responsibilities:

  • Pick up bar bank and guest checks from prescribed area.
  • Assist bar attendant in setting up bar, unlocking liquor, icing, glassware, juices and garnishes.
  • Accept drink orders from servers in proper calling order to keep bar service at optimum level of service for our guests.
  • Red-line all drink orders, checking for correct prices. No drinks to be made without pre-rung guest check.
  • Total compliance with conditions as outlined in Beverage Service Personnel Work Agreement.
  • Follow proper procedures for guest handling, i.e., CIA lists, credit card procedures, house charges, cash transactions. Self-cashiering is a great responsibility, and you are responsible for your checks.
  • All cocktails are to be made in accordance with Marriott standard beverage recipes and/or Old Mr. Boston Guide, using the standard jigger at all times.
  • Be able to operate electronic cash register POS that is currently in use. No voids or deletions without prior management approval.
  • Check out with manager or supervisor or host/ess prior to leaving; complete tally sheets and deposit bank with same.
  • Day bartender will receive and check liquor against previous night's requisitions. Any discrepancies with the receiving order will be brought to the attention of the beverage manager. Night bartender will requisition liquor in accordance with the posted par sheets.
  • At no time leave the bar area unless properly relieved by a manager, supervisor or another bartender.
  • Assist night bar attendant with mopping floors, emptying trash cans and general sanitation, to include speed rails, counters, melting ice in bins and wiping all stainless.
  • Have available the Marriott beverage recipes, beverage department standard operating procedures and sanitation checklist.
  • Check and have stock on credit card forms and register tape.
  • Night bartender will be responsible for bar security in area of responsibility.
  • Bartenders are never allowed to add gratuities to a check without approval of guest or management.
  • Perform any other duties as prescribed by beverage department management.

Zumba Fitness Instructor

Position: Zumba Fitness Instructor
Department: Spa
Status: Part-time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 2 years experience

Job Description:

A Zumba Fitness Instructor is certified to lead classes, perform Personal Training sessions and private classes for members and guests. Must be knowledgeable of all fitness offerings at the spa and fitness center, hold current certifications and have previous experience. They must have exceptional knowledge of fitness and exercise, exercise safety, and nutrition. They must possess excellent customer services skills in order to provide the highest quality environment and instruction that will meet the needs of our guest in the area of health and exercise including selling packages and individual sessions.

Must be certified and have the ability to teach Zumba.

Key Responsibilities:

  • Ensure that all HSBR standards are upheld in all fitness areas.
  • Be on time for your shift, prompt with each appointment and perform sessions with total focus on safety, attention and timeliness.
  • Provide consistent professional fitness class and personal training sessions in accordance with spa protocols and accepted certification practices.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and maintain fitness equipment.
  • Maintain a clean, well-organized and stocked fitness area.
  • Have complete knowledge and understanding of all fitness offerings while educating and training guests in these areas.
  • Communicate to management any and all occurrences involving staff or guests in the spa or fitness area that require attention.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guest ensuring complete guest satisfaction.
  • Possess the ability to work without direct supervision.
  • Actively promote the spa & fitness center, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Regularly attend, participate in and support training and staff meetings for spa and fitness.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Assist in all areas of fitness operation as requested

Spa Attendant/Housekeeper

Position: Spa Attendant/Housekeeper
Department: Spa
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

This position is responsible for maintaining the cleanliness of all public areas in the Spa and Fitness Center.  During times of high occupancy and heavy traffic this associate must be able to keep up with all areas and quietly and discretely as possible so as not to disturb any guests or members.

Key Responsibilities:

  • To  clean and maintain spa and fitness areas.
  • Provide friendly, efficient and accurate service.
  • Maintain a high Horseshoe Bay Resort standard guest experience in all spa and fitness areas.
  • Keep all restroom facilities well stocked with needed supplies.
  • Ensure safety practices and procedures are followed.  Be continually alert for the safety of associates, Members, and guests.
  • Work cooperatively with other departments.
  • Help with supply / inventory control.

Hair Stylist (On Call)

Position: Hair Stylist (On Call)
Department:
Status: On Call
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experience: 2 years experience in a similar role

Job Description:

The Hair Stylist performs professional salon services. They must possess a thorough knowledge of the hair, including a basic knowledge of coloring and hair cutting techniques.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional hair treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock work area as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa or salon that require attention.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guest’s questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
  • Possess ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.

Registered Massage Therapist

Position: Registered Massage Therapist
Department: Spa
Status: Part-time
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experience: 2 years experience in a similar role

Job Description:

The Massage therapist administers professional massage and body treatments to our guests.  They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guest including selling retail.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products offered.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work, properly clean, and restock room as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Handle guests’ questions and concerns professionally and courteously
  • Provide accurate, appropriate, and immediate responses to all requests by guests.
  • Possess the ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Greenskeeper

Position: Greenskeeper
Department: ​Agronomy
Status: 5 days per week and weekend assignments as scheduled
Career Level: Entry Level
Education Required:
Relevant Work Experience:

Job Description:

The Greenskeeper position is the introductory level golf course position and performs routine manual labor involved in golf course maintenance, does semi-skilled grounds construction and maintenance, operates small hand-powered equipment, rakes and shovels sand bunkers, may be assigned responsibility for the care and maintenance of several designated holes on the golf course and does related work as assigned.

Key Responsibilities:

  • Operates mowers and string trimmers in mowing and trimming greens, aprons, tees, around trees, fence lines, banks and hillsides; edges cart paths; edges, rakes and maintains sand bunkers.
  • Maintains ball washers; replaces tee towels and flags when needed; removes debris; sands and seeds tee and drop area divots; and cleans flower beds.
  • Maintains fuel and fluid levels for all types of equipment on a daily basis; reports equipment problems or failure to the mechanic or supervisor immediately.
  • Returns all equipment used by them to the designated location at the maintenance facility and cleans the maintenance areas.
  • Helps in project work; assists in the construction of new greens, tees and fairways, grades and prepares soil base, lays sod and seeds tees, greens and fairways.
  • May be asked to operate mowers or other light equipment.
  • Performs other duties as directed by his/her supervisor.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months.