Open Positions

Current Positions AvailableDownload Job Application
Below is a list of the positions we are currently accepting applications for. You can review the details of each position by clicking on the relevant listing.

Please submit applications either via email to jsanders@hsbresort.com or via fax to 830.598.8920.

Hotel In-Room Dining Server

Position: Hotel In-Room Dining Server
Department: Lantana Dining Room
Status: Part-time
Career Level: Entry Level - Must be 18 years of age
Education Required: High School Diploma or GED
Relevant Work Experience: -

Job Description:

Prompt and courteous delivery of all room service orders, maintains positive room service image through all areas of guest contact and through cleanliness of work areas.

 

Key Responsibilities:

  • Develop a complete knowledge of menus, use records, dish and glassware service and utilize that knowledge in the service of the guest.
  • Promote and practice aggressive hospitality.
  • Utilize suggestive selling techniques.
  • Learn and correctly use the Point of Sale equipment and follow procedures.
  • Complete all daily and weekly assigned side work.
  • Participate in daily line-up and menu classes.
  • Attend monthly and training meetings.
  • Practice and actively participate in team work.
  • Check corridors for trays when returning from delivering orders.
  • Clean and breakdown trays in dish area, watching for un-used and clean condiments, salt, pepper, and sugar and return them to room service area.
  • Insure oncoming shift has adequate supply of silverware, trays, napkins, condiments, sugar, salt and pepper, etc.
  • Legible writing.
  • Neat appearance, able to meet standards of appearance.
  • Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
  • Outgoing personality.
  • Honesty and integrity.
  • Good physical health.
  • Ability to work well with others.
  • Organized, efficient and a fast worker
  • NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be project at all times.

Golf Sales and Service Manager

Position: Golf Sales and Service Manager
Department: Sales
Status: Full-Time
Career Level: Experienced
Education Required:
Relevant Work Experience:

Job Description:

Sales person who specializes in small golf groups as well as an individual to be the Golf Concierge.

Key Responsibilities:

Sales Associate

Position: Sales Associate
Department: Golf Ops
Status: Full-Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience:

Job Description:

Answers telephone, books tee times, check in golfers for play, bills out group play, assists head pro, golf administrative assistant and merchandisers in keeping pro shop stocked and presentable to members and guests.

Key Responsibilities:

  • Answers the phone
  • Makes coffee
  • Sells merchandise
  • Reserves tee times for golfers
  • Assists with beverage inventories and ordering supplies
  • Assists with golfing groups and tournaments

Application Technician

Position: Application Technician
Department: Agronomy
Status: Full-Time
Career Level:
Education Required:
Relevant Work Experience:

Job Description:

The Application Technician performs chemical and fertilizer applications on golf course
properties. The application technician is responsible for reading, understanding and
keeping current with all product labels and Material Safety Data Sheets (MSDS). This
position is also responsible for maintaining product inventories and compiling
preliminary reports of product usage for the golf course agronomist. In addition to
application responsibilities he/she will be empowered to supervise associates below
his/her hierarchy level and make operational decisions at a level specified by the
supervisors.

Key Responsibilities:

  • Performs routine safety inspections on all application equipment.
  • Maintains chemical storage and mixing areas in compliance with county, state, and federal regulations and is responsible for the safety and direction of chemical handlers and/or helpers.

Line Cook

Position: Line Cook
Department: Food & Beverage
Status: Full time
Career Level: Experience - 1-3 years culinary experience
Education Required: High school diploma or General Education Degree (GED) or equivalent combination of education and experience.
Relevant Work Experience: One to three years related experience or training

Job Description:

Perform all methods of cookery, portion control, garnishing of dishes and follow recipes in accordance with standards set forth by The Horseshoe Bay Resort. Follow direction of Resort Executive Chef, Managing Chef and/or Sous Chefs in maintaining the highest standards of food quality, taste and production.

Key Responsibilities:

  • Ensure production of food in a timely manner.
  • Prepare food so that quality, taste and appearance of food is in accordance with HSB Resort standards.
  • Control proper usage and rotation of food.
  • Ensure food quality and appearance on buffet, and plated food, is in accordance with HSB Resort standards.
  • Alert Chef or direct supervisor to any food quality issues that could have an adverse effect on HSB Resort culinary operations.
  • Maintain walk-in coolers and food storage areas on a daily basis.
  • Maintain a neat, clean and sanitary workstation.
  • Ensure work station and all equipment is clean and sanitized prior to the change of shift.
  • Ensure outlined prep is completed in a timely manner for the next shift.
  • Assist other departments as needed.
  • Carry out duties and responsibilities of job as deemed necessary by Resort Executive Chef, Managing Chef or Sous Chef on duty, & as changes occur in work environment and/or workload.
  • Make sound judgment calls and decisions based upon principles set forth by the HSB Resort culinary management team.
  • Operate within established guidelines, policies, standards and constraints set forth by HSB Resort.
  • Perform other job duties as assigned
  • Adhere to all Property and Department standards including Safety Guidelines.

Sales Manager

Position: Sales Manager
Department: Sales
Status: Full-Time
Career Level: Experienced
Education Required:
Relevant Work Experience: Minimum of 4 years experience in hotel sales

Job Description:

The Sales Manager is responsible for selling group overnight business.  The position is accountable for proactively soliciting and handling overnight group opportunities with significant revenue potential.  This individual works to develop, build and maintain long-term, value-based group customer relationships in order to achieve personal and team related revenue goals.  According to hotel need, the Sales Manager is assigned a sales territory (which can be vertical or geographical) along with assigned key accounts.  An important part role is to ensure business is turned over properly and in a timely fashion for proper service delivery.  A key responsibility is to drive customer loyalty by delivering service excellence throughout each customer experience and to provide service to our customers in order to grow the account on behalf of Horseshoe Bay Resort.

Key Responsibilities:

  • Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
  • Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
  • Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Proactive Selling - Taking action to go out and get clients and close sales.
  • Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.                                                                                 
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Supporting Horseshoe Bay Resort’s Service and Relationship Strategy - Planning and contracting the customer's program/event, managing the success of the program/event and measuring service effectiveness.
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Generating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc.

Laundry Driver

Position: Laundry Driver
Department: Housekeeping/Laundry
Status: Full time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent preferred, but not required
Relevant Work Experience: 1 year

Job Description:

Laundry Driver and Delivery Assistant are responsible for the circulation of all Resort linen; picking up soiled linen for processing at the hotel laundry and delivery of clean linen from the hotel laundry back to the amenities. Keeping up with all delivery tickets, making sure all tickets are signed by each amenity. Maintaining the delivery vehicle. Communicating all pertinent information to Laundry Supervisor; business levels at amenities, urgent linen needs for amenities, linen abuse and any complaints regarding linens by any of the amenities.

Key Responsibilities:

Maintain delivery route schedule daily

Know the needs of each Amenity.

Help maintain inventory controls.

Tracking deliveries by maintaining delivery tickets and logs.

Inspect delivery vehicle daily for any damage or problems.

Check fluid levels of delivery vehicle weekly and advise Laundry Supervisor of routine maintenance needing to be preformed.

Report and help resolve customer (amenities) complaints.

Work cooperatively with other departments.

Work in Laundry as needed.

Whitewater Attendant

Position: Whitewater Attendant
Department: Activities
Status: Part Time
Career Level: Entry
Education Required: High school diploma or equivalent, required. Must be TABC certified.
Relevant Work Experience: Must be 18 years of age or older. 1 - 2 years experience. Must read, write and speak English

Job Description:

The Whitewater Attendant is mainly responsible for the Whitewater activities center, golf putting course, recreation equipment and bike rentals at Whitewater. To greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of Whitewater and managing equipment rentals by providing friendly, efficient and accurate service. To maximize putting bookings and retail sales while creating and accommodating the guests’ a Horseshoe Bay Resort experience.

Key Responsibilities:

  • Answers the phone
  • Sells merchandise
  • Makes reservations for putting
  • Assists with beverage inventories and ordering supplies
  • Assists with putting groups
  • Cleans and maintains Arcade Games
  • Responsible for keeping ActivityCenter, Whitewater Patio and bicycles clean and maintained at all times.
  • Responsible for keeping all ActivityCenter games clean and operable at all times; otherwise “Out of Order” signs properly noticeable. Notify manager when games need repair.
  • Professional demeanor in both mannerism and appearance.

Yacht Club Pool/Lakeside Grill Bartender

Position: Yacht Club Pool/Lakeside Grill Bartender
Department: Food & Beverage
Status: Full time & part time
Career Level: Bartending experience is a plus
Education Required: High school diploma or equivalent, required. Must be TABC certified. Must be Safe serve certified.
Relevant Work Experience: 2 -3 years. MUST be 21 years of age or older.

Job Description:

The Pool/Lakeside Restaurant Bartender is to mix and serve alcoholic beverages using proper service execution, in accordance to the law.

Key Responsibilities:

  • Possess specific knowledge of house wines, beer and liquor selections, up selling where applicable; possess thorough menu knowledge
  • Taking a guest order you are required to perform direct communication with the client; along with proper service execution
  • Adhere to strict drink recipe portion, in regards to law, sanitation, and service excellence represent these standards
  • Requisition liquor and supplies needed; par list must be kept
  • Daily exchange of information is imperative between the Restaurant Manager and Assistant Restaurant Manager, as well as line level associates.
  • Pre-shifts with fellow staff and management
  • Complete daily shift operation report
  • Arrange bar with supplies and condiments to specifications
  • Arrange bottles and glasses to specification
  • Execution of steps of service and company standards
  • Follow labor schedule and work assignments

Yacht Club Pool/Lakeside Grill Hostess

Position: Yacht Club Pool/Lakeside Grill Hostess
Department: Food & Beverage
Status: Part-time and Full-Time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent preferred, but not required. TABC and Safe-serve certified preferred
Relevant Work Experience: None required, but experience is preferred.

Job Description:

As a Pool/Lakeside Restaurant Host/Hostess it is your primary responsibility to take reservations and conduct confirmation calls; as well as, greet, escort and seat guests as necessary.

Key Responsibilities:

  • Take reservations and conduct confirmation calls
  • Greet, escort and seat guests as necessary
  • Communication/hospitality procedures with all guests daily.  Your interactions are very important and communication is vital.
  • Pre-shifts with fellow staff and management for all restaurant operations
  • Follow labor schedule and work assignments
  • Demonstrate knowledge of all daily events, times and locations
  • Participate in daily line up/staff meetings
  • Must have understanding on how to read and execute a BEO form
  • Possess thorough food, wine/cocktail menu knowledge
  • Exercise a positive attitude and warm hospitality image

Yacht Club Pool/Lakeside Grill Dining Room Assistant

Position: Yacht Club Pool/Lakeside Grill Dining Room Assistant
Department: Food & Beverage
Status: Full Time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent
Relevant Work Experience: None required, but experience is preferred.

Job Description:

Maintains sanitation and cleanliness of the restaurant/bar and counter areas.  Also maintains adequate food items and service supplies and resets table in dining room.

Key Responsibilities:

  • Neat appearance with proper clean uniform.
  • Replenish and maintain adequate service supplies and utensils to include, but not limited
  • to:
    • China - proper plates in proper area
    • Glasses - water, ice tea, juice, sodas
    • Coffee mugs or cup and saucers
    • Silverware (cutlery)
  • Replenish and maintain adequate food items and beverages, to include, but not limited to:
    • Coffee
    • Juices
    • Maple syrup in warmer (breakfast)
    • Ice tea machine filled
    • Milk
    • Oatmeal and Cream of Wheat (breakfast)
    • Garnishes
    • Butter balls
    • Cereal boxes
    • Ice
    • Danish, muffins, biscuits and other breads (breakfast shift only)
    • Maintain all dressings and soups
  • M. Keep roll drawer filled, according to business
  • M. Lemon wedges and halves, according to business
  • Actively promote accident prevention by keeping all areas swept and clean, at all times.
  • Use wet floor signs.
  • All counters and shelves cleaned and polished daily.
  • All machines cleaned and sanitized to include, but not to be limited to:
    • Coffee machine
    • Orange juicer machine
    • Ice tea machine
    • Milk machine
  • All refrigerators and reach-ins cleaned.
  • All drains cleaned.
  • Heat strips and service window cleaned.
  • Floor swept and mopped on aisle, hot side and cold side.
  • Complete food store room requisition and store all items in their proper place.
  • Empty all trash cans.
  • Perform extra cleaning, as necessary, and as delegated by the lead utility person.
  • Perform all other duties, as directed by management.
  • Clean up all spills at once, being sure always to use wet floor sign when mopping.
  • Insure floors are mopped one half at a time, leaving a dry walking floor for associates to use.
  • Be certain to mix cleaning chemicals properly, always using the proper chemical for the proper job.
  • Be sure to practice proper lifting techniques in removing trash cans and other heavy objects. Seek help, if necessary. Learn to use equipment properly.
  • Be aware of heat and steam in dish machine area so as to avoid possible burns.

Engineer on Duty 2

Position: Engineer on Duty 2
Department: Engineering
Status: Full time
Career Level: Experienced
Education Required: High School Diploma or G.E.D equivalent.
Relevant Work Experience: The Technician must proficient and have above average skills the following categories: HVAC, Electrical, Mechanical, Plumbing, Pneumatic/Electronic Systems & Controls, Carpentry, Painting & Finish Skills, Kitchen Equipment, Vehicles, Energy Conservation or General Building

Job Description:

HorseshoeBay Resort is seeking an HVAC Technician who is EPA Universal Certified and able to assist Guest in the guest rooms, and internal customers needs throughout the Resort.  Able to handle day-to day work load challenges confidently and able to adjust to multiple demands, shifting priorities and evaluating critical guest rooms and Resort amenities issues and make logical decisions to solve problems.

Key Responsibilities:

  • To keep all equipment in good repair with a minimum of downtime by providing day to day maintenance of the Resort, under the direction of Engineering Management.
  • To continually support and improve engineering services that effectively address problems affecting both guests and associates.
  • To participate in training and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own.
  • To be an independent mechanic, able to analyze problems and to formulate plans to get work done quickly including procurement of materials, parts, etc., and necessary scheduling arrangements with a high degree of quality.
  • Language Skills – Ability to read and interpret documents such as safety rules and information (i.e., Lockout Tagout, MSDS).  Ability to write routine reports, keep logs and correspondence.
  • Horseshoe Bay Resort functions 7 days a week, 24 hours a day.  All associates must realize it may be necessary to move from their accustomed shifts as business demands.  In addition, it is understood that business determines the amount of hours to be worked, and some weeks may be scheduled at less than 40 hours, while other weeks are more than 40 hours.
  • Maintain professional composure in high stress situations in order to make last-minute changes, especially communicating both verbally and in writing with other departments.
  • Always follow all Resort rules and policies
  • Other duties may be assigned.

 

Marina Boat Driver

Position: Marina Boat Driver
Department: Marina
Status: Seasonal Full Time
Career Level: Entry
Education Required: High School Diploma or G.E.D equivalent. Must hold a current Boaters Safety Certification. Must be CPR certified and first responder certified
Relevant Work Experience: Many years boat driving experience

Job Description:

Marina Boat Driver is responsible for the marina ship store water craft rentals, valet service, safely driving all water craft, assisting hut personnel and cleaning and maintaining water sport equipment; plus any other duties assigned by the Marina Fleet Manager.  Boat Drivers greet and assist members/guests while maintaining a friendly disposition and facilitating a high Horseshoe Bay Resort standard to maximize water craft rentals and retail sales while creating and enhancing the guests’ lake experience.

Key Responsibilities:

  • Greet/assist members and guests
  • Manage open/close procedures on a daily basis
  • Maintain cleanliness and organization of all rental fleet
  • Assist members with gas, valet service and any special requests
  • Maintain professional composure in high stress environment
  • Assist hut personnel with wave runner duties including but not limited to wave runner launch and return and gas & oil checks
  • Demonstrate boat and wave runner driving capabilities

Marina Concierge

Position: Marina Concierge
Department: Marina
Status: Full-Time
Career Level: Entry
Education Required: High School Diploma or G.E.D equivalent preferred, but not required
Relevant Work Experience: Entry level position.

Job Description:

Marina Hut Hostess mainly works outdoors and is responsible for greeting and assisting members while maintaining a friendly disposition.  Other responsibilities are to include scheduling rentals, detailing wave runners and phone skills; plus any other duties assigned by the Concierge Supervisor.

Key Responsibilities:

  • Answer phones
  • Greet/assist members and guests
  • Enter reservations in Springer Miller system
  • Organization of rental hut area
  • Manage open/close procedures on a daily basis
  • Detail wave runners
  • Manage maintenance log for wave runners
  • Assist dock hands with gas dock/valet service/member special requests
  • Must be able to lift 45 pounds

Recreation Experience Coordinator

Position: Recreation Experience Coordinator
Department: Front Office
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience:

Job Description:

To ensure a hospitable and professional atmosphere in the concierge area.  Serve all guests, providing the highest level of service in an efficient and courteous manner.

Key Responsibilities:

  • Answer phones within three rings with a professional and pleasant demeanor.
  • Check e-mail, phone messages and tickler file.
  • Check the Front Office Associate Portal page for updated resort amenity information.
  • Manage the Waters desk and check in and check out the Waters’ owners and guests.
  • Handle all guest requests and fulfill them as quickly as possible.
  • Be very knowledgeable about the hotel and the resort amenities.
  • Be very knowledgeable about the local area, current events, attractions,sightseeing and cultural events.
  • Update Guest Book, make calls and prepare Welcome cards.
  • Arrange all types of requests to include transportation, airline/bus/train tickets, clerical services, amenity reservations, babysitting, etc.  Arrange for presents,repairs, and shopping, if requested.
  • Greet and assist Hotel Guests with all amenity reservations.
  • Update Springer Miller as needed.
  • Know about PMS and help out with the check in and check out of hotel guests when needed.
  • Review and maintain Waters condo inventory in SMS.
  • Prepare and pre-register all Waters arrivals.
  • Understand all rates and packages.
  • Respond to reservation requests via phone and email.
  • Provide accurate guest billing charges.

Assistant Golf Professional

Position: Assistant Golf Professional
Department: Golf Operations
Status: Full Time
Career Level: Experience; Must be over 18 years of age; Must have a valid driver's license
Education Required: Must be pursuing membership in the PGA; Must read, speak and write English.
Relevant Work Experience: 2 -3 years experience

Job Description:

Duties of the assistant golf professional include: assisting in operations pertaining to the golf shop & outside service activities, teaching golf clinics and jr. camps, involvement with supervising the member service staff, assisting with physical inventory, ensuring accurate tracking of golf rounds, customer preferences & usage patterns, scheduling tee times and handling customer inquiries. The assistant golf pro will also help with implementing tournaments, working and running events at the Whitewater putting course, running group outings and special events, assist with organizing and maintaining ancillary services such as GHIN, assure timely submission of all reports and other additional duties as required. May be required to run golf events at Whitewater putting course and occasionally work a shift if required.   Is responsible for creating 5 star golf experience.

Key Responsibilities:

Golf Operations:

  • Daily shifts at the golf operations check in desk.
  • Assure all scorecards are input in the GHIN handicap system at the end of each shift.
  • Accurately complete the daily close-out procedure and make daily deposit immediately following the end of shift.
  • Directing the “traffic” that group golf brings and always maintaining one course open for member play
  • Responsible for helping the Director of Golf and Head Professionals with coordinating the play-day’s with the WGA, Lady 9-holer’s, and the HSBR MGA
  • Do monthly golf events calendar to assist golf course maintenance, F&B department and member service staff.
  • Be aware of pace of play on the course throughout the day.  ANY TIME THE PACE OF PLAY GOES BEYOND 4 HOURS AND 45 MINUTES THE DIRECTOR OF GOLF MUST BE INFORMED IMMEDIATELY!
  • It is his job to always stay in constant communication with the agronomy department for course updates and conditions.
  • Read all Event BEO’s to assist, not only golf but the other departments to insure a 5 star experience for our members and guests.
  • Enforce all rules and regulations governing golf course usage
  • Provide golf instruction, clinics, golf schools, and golfer development programs for all customer segments
  • Operate POS system, Tournament software, and handicap software (GHIN) and continue to be aware of updates in these systems.
  • Help build the member services weekly schedule with the member service supervisor.

Retail Sales:

  • Manage daily inventories, stock, up sell provide product knowledge.
  • Be responsible and accountable for period end physical inventories that are done at the direction of the Retail Merchandise Manager.

Banquet Server

Position: Banquet Server
Department: Banquets
Status: Full-Time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent preferred, but not required
Relevant Work Experience: At least 6 months

Job Description:

Banquet Servers are responsible for the execution of proper service of a banquet function, breakdown and resets.

Key Responsibilities:

  • Take and execute direction from Banquet Captains
  • Pre-shifts with Banquet Captain and Banquet Servers for every function
  • Responsible for the setting up of the function rooms, coffee breaks, buffets and bars as needed using a BEO as reference
  • Demonstrate knowledge of all banquet set-up procedures
  • Must have understanding on how to read and execute a BEO form
  • Make sure all meeting rooms are set accordingly to BEO’s and are clean and tidy at all times.
  • Execution of steps of service and company standards
  • Daily inspection of banquet hallways, meeting rooms, store rooms and public areas, for organization and cleanliness

Activities Attendant

Position: Activities Attendant
Department: Activities
Status: Part-time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

To provide young guests and their families fun filled activities which exercise the imagination as well as the body.  To execute daily activities and supervise guests and members kids in Kids’ Club while striving toward total member/ guest satisfaction. To be at all scheduled activities and Kids’ Club reservations on time with all necessary materials and equipment.

Key Responsibilities:

  • Responsible for the efficient and professional implementation of the Kids’ Club and Activities programs.
  • Be knowledgeable of the entire activity guide and capable of answering guest’s questions about activities and Kids Club including prices, times, locations, etc.
  • Keep Kids’ Club, Activity Closets and Live Oak Lawn presentable at all times.
  • Assist with activities and care of group children when requested.
  • Address resort member/resort guests problems and complaints immediately by consulting with Activities /Kids’ Club Manager or Supervisor and in absence contact Hotel Front Desk Manager.
  • Order and pick up lunch/ dinner meals from Lantana for Kids’ Club/ Kids’ Night Out on time.
  • Create a productive and positive atmosphere at all times; have a good relationship with all associates and all departments.
  • Be very familiar with all aspects and areas of the Resort and nearby areas. Be able to make recommendations for restaurants, shopping, etc. when asked by guests.
  • Ensure that work area is always clean, neat and organized.
  • Provide a positively memorable experience to all Kids’ Club guests by implementing themed day arts and crafts, games, and activities.
  • Attend meetings daily, weekly, and monthly.
  • Always be aware of daily duties and responsibilities
  • Ensure that members and guests are being charged correctly for activities/ Kids Club and keep track of money when necessary.
  • Ensure that all supplies for Kids’ Club and Activities programs are well maintained and notify supervisor when needed.
  • Ensure all necessary equipment is working properly. Notify manager of any problems immediately.
  • Be available and prepared to work a flexible schedule including morning, afternoon, evening, and weekend shifts, as well as holidays. Be prepared to be switched between working Kids Club/ Kids Night Out and activities if necessary.

PM Public Area Attendant

Position: PM Public Area Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

The PM Public Area Attendant is responsible for maintaining the overall cleanliness of the hotel, during the evening hours.  This person is to be hands on with the day to day operations of the Housekeeping Department.  This is a vital Support Position to the overall daily operations of the Housekeeping Department.

Key Responsibilities:

  • Work unsupervised and independently
  • Follow written directions
  • Communicate well with PM Supervisor, Asst. Exec. Housekeeper and Executive Housekeeper
  • Cleaning of facilities following standard operating procedures
  • Maintaining equipment
  • Position requires decision making ability, initiative and sense of urgency.  These skills are required in order to address the daily items/issues which occur on a daily basis within the resort.
  • Previous resort cleaning experience preferred
  • Organizational and multi-tasking skills, helpful
  • High school diploma or equivalent, desired
  • High degree of problem solving abilities desired
  • Ability to get along well with others, to demonstrate flexibility and patience, to work as a member of a team.
  • Maintain a clean, safe and environmentally responsible work environment.
  • Professional demeanor in both mannerism and appearance
  • Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.
  • Speak, read and write English, preferred
  • If required to drive; must have good driving record, valid Texas drivers license and pass the pre-employment drug screening

Painter

Position: Painter
Department: Engineering
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 2 to 5 years experience

Job Description:

Horseshoe Bay Resort is seeking a painter/ assistant be  able to handle day-to day work load challenges confidently and able to adjust to multiple demands, shifting priorities and evaluating critical guest rooms and Resort amenities issues and make logical decisions to solve problems.

Key Responsibilities:

  • Apply paint to surfaces including canvas, walls, floors, doors, and cabinets.
  • Paint landscapes, portraits, and abstract art using oil-based paints or other kinds of paint.
  • Mix, match, and apply paint, varnish, shellac, enamel, and other finishes.
  • Scrape, sandpaper, prime, or seal surfaces prior to painting.
  • Clean walls to ensure proper adherence.
  • Cover surfaces with cloth or plastic to ensure protection.
  • Calculate amounts of required materials and estimate costs.
  • Fill cracks, holes, and joints with caulk, putty, plaster, or other fillers, using caulking guns or putty knives.
  • Erect scaffolding, movable and immovable staging and various rigging to gain access to difficult areas; moves furniture and equipment as necessary.
  • Remove fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
  • Apply several coats according to paint directions.
  • Tape off areas when needed.
  • Apply touch ups or second coats.
  • Remove paint splatters when finished.
  • Clean up all equipment, including brushes and spray guns.
  • Utilize spray guns for large jobs.
  • Work on ladders to reach high ceilings or walls.
  • The employee must regularly lift and/or move up to 10 pounds.
  • The employee must frequently lift and/or move up to 50 pounds.
  • The employee must occasionally lift and/or move up to 100 pounds.
  • Must have neat and clean overall appearance.
  • Must be able to walk and sit as a daily routine.
  • Must be able to ascend/descend stairs as a daily routine.
  • Must be able to communicate and disseminate information accurately, either written or verbally, with the general public or associates.
  • Must be able to comprehend reading materials, speak, read and write English.
  • Ability to work alone without supervision.
  • High School Certificate with emphasis in Technical Trades.
  • Must have and maintain a valid drivers license.
  • Must be able to interact with co-workers and have a sense of TEAM.

Waters Attendant

Position: Waters Attendant
Department: Waters
Status: Full Time and Part Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

This position is responsible for maintaining the cleanliness of all homes and sleeping areas in the condominiums; entry doors, interior and exterior balcony windows and outdoor furniture. Storage and maintenance of housekeeping carts and secure the equipment at the end of the day. Any additional responsibility of cleaning when necessary.

Key Responsibilities:

  • Cleaning the interior of condos in their entirety starting at the front door to the balcony
  • Sweeping patio/balconies of condos, cleaning balconies and balcony furniture, glass doors and door frames
  • Maintaining carts, inventory and equipment
  • Securing all property of Horseshoe Bay Resort and maintaining store rooms
  • Reporting damage from guests, missing inventory or damaged inventory/equipment

Server

Position: Server
Department: Yacht Club and Lantana
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 2 to 3 years experience

Job Description:

To greet and serve the guest in accordance with Horseshoe Bay Resort standards of beverage quality, presentation and sanitation, and in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and co-workers. Take pride in all facets of service, to include quality, appearance, cleanliness, for self and the dining room.

Key Responsibilities:

  • Perform direct communication/hospitality procedures with all guests daily.  Your interactions are very important and communication is vital.
  • Pre-shifts with fellow staff and management for all restaurant operations
  • Follow labor schedule and work assignments
  • Properly set all tables and stations; follow appropriate set-up checklist; take guest orders
  • Serve all food and beverage items in a timely manner
  • Complete daily shift operation report
  • Communicate all special guest requests to kitchen
  • Detail every table and menu before each meal period
  • Assist with bussing tables
  • Must have understanding on how to read and execute a BEO form
  • Possess thorough food, wine/cocktail menu
  • Exercise a positive attitude and warm hospitality image
  • Must be TABC and Safe-Server certified

Lantana Server

Position: Lantana Server
Department: Lantana
Status: Part-time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

To greet and serve the guest in accordance with Horseshoe Bay Resort standards of beverage quality, presentation and sanitation, and in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and co-workers. Take pride in all facets of service, to include quality, appearance, cleanliness, for self and the dining room.

Key Responsibilities:

  • Follow all Horseshoe Bay Resort policies and procedures.
  • Comply with the "clean as you go" policy.
  • Report to work on time and in proper uniform.
  • Report to work complying with all appearance standards.
  • Be aware of work schedule.
  • Follow associate meal schedule.
  • Work as a TEAM.
  • Follow safety procedures and policies to ensure a safe working environment.
  • Honor all work-related requests made by a manager or supervisor, which may or may not be outside normal duties, to ensure guest satisfaction.
  • Check out with immediate supervisor before leaving the work area.
  • Check station assigned, prior to opening, for cleanliness of tables and chairs, proper setup of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware.
  • Have necessary equipment to work with: tray, pen, bus towel, corkscrew, etc.
  • Do all necessary opening and closing side work, as per side work schedule.
  • Be aware of daily specials, soups, drinks and "86" items.
  • Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way. Know the use records.
  • Be able to handle station assigned to you. Remain on your station, unless serving a guest.
  • Be able to operate the point of sale equipment. No voids without supervisor's written approval.
  • Follow procedures and policies for self-cashiering, to include responsibility for explaining over/short discrepancies, where applicable.
  • Follow procedures to take guest's order; write legibly on check, order and pick up food as applicable.

Know proper beverage, liquor and wine service.

Lantana Host/Hostess

Position: Lantana Host/Hostess
Department: Lantana
Status: Part-time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

To greet and seat guests in the restaurant using all the techniques and steps outlined in the service standards of Horseshoe Bay Resort. To ensure that each guest is greeted with warm, friendly enthusiasm and seated at his/her table in the fastest possible time. To set the tone of aggressive hospitality that will continue all through the restaurant, during the entire meal period. To supervise and control seating in the restaurant and ensure that guests are seated in stations so that no server is overloaded with guests at any given time, and in a manner that is fair to all servers. To seat guest in a manner that every guest will receive the fastest and the most courteous service at all times.

Key Responsibilities:

  • Report to work in proper uniform and in accordance with the grooming standards required of all associates.
  • Follow all departmental rules and regulations, such as calls for coming in, red sticker policy, requesting time off, etc.
  • Comply with The Resort's "clean as you go" policy.
  • Before leaving your work area, always check with your supervisor.
  • Follow host/ess opening and closing checklist thoroughly.
  • Maintain guest flow charts to track number of guests to each station and to track volume per hour.
  • Ensure that the entrance to the restaurant has someone there to greet guests at all times.
  • Ensure that the front of the restaurant is spotless at all times.
  • Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
  • Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once.
  • Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
  • Pitch in and help in service, whenever the need arises.
  • Have an excellent knowledge about the city and methods of transportation, etc., in order to converse with customers, give helpful suggestions, etc.
  • Have an excellent knowledge about the wines and different items on the menu in order to be able to help guests, answer questions and offer suggestions.
  • Be thorough about the knowledge about the hotel, services offered, operating hours of all food and beverage outlets, etc.
  • Effectively check out all servers as they finish their shifts to make sure that all of the following are completed:
  • All tables completely set-up, check salt and pepper, sugar, etc.
  • All side work assigned is completed.
  • All carpeted areas in the station are clean and neatly swept.
  • All check issues are recounted and closed at the register or returned.
  • Check all associates for proper name tags, shoes, clean and proper uniforms, appearance.
  • Communicate all necessary information to incoming host/ess and supervisor and write down all messages in the host/ess communication log.
  • Conduct menu class and taste panels in conjunction with the supervisor/manager and the kitchen.
  • Relieve cashiers for their breaks.
  • Supervise service in the lounge as assigned by management.

Member Services

Position: Member Services
Department: Golf Operations
Status: Full Time and Part Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

As a member of the member services team you will be responsible for tending to the members and their guests on a daily basis.  This will take place during their entire time on the property for that day.  

Key Responsibilities:

  • The opening staff is responsible for bringing carts from the barn to the parking lot in a sufficient number to provide for member and guest play until early afternoon. Carts must be clean and fully stocked before presenting to a member or resort guest.
  • Load golf clubs from vehicle to the golf cart. Be careful not to damage the vehicle or the golf clubs when loading the cart. Before leaving the member or guest, double check the cart to make sure all items are stocked as they should be: scorecard, pencil, towels, full sand bottles, ice, and water.
  • Anticipate the needs of the member or guest. Help them with directions, special needs, etc.
  • Take the used cart back to the cart barn. Remove all trash and dirty towels from the cart. Empty the cooler.
  • Thoroughly wash the cart with the power washer. Pay close attention to the wheel wells, floor mat and ‘glove’ compartments. Wipe down the cart.
  • Stock the cart with a scorecard, pencil, 2 towels and 2 full sand bottles. All carts should be stocked before plugging into the charger.
  • Make sure the cart is parked in its proper row and the charger plugged in.

Beverage Cart Attendant

Position: Beverage Cart Attendant
Department: Golf Operations
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

Beverage Cart Attendant is responsible for driving beverage cart on golf courses selling snacks, soft drinks, beer, liquor and tobacco in a friendly and energetic manner.

Key Responsibilities:

  • Serve all guests in prompt and friendly manner.
  • Arrive on time, in uniform, prepared to work.
  • Handle all sales on course, including delivery of grill items ordered.
  • Stock and prepare cart each day - beer, wine, mixers, paper goods, fruit, premade sandwiches, tobacco, etc.
  • Count all alcohol taken out and all alcohol sold.
  • Collect payment information for each item sold.
  • Clean cart each evening. Empty trash. Wash and Shine.
  • Turn in balanced paperwork every evening.
  • Remove all trash from storage areas.
  • The employee must be TABC certified and knowledgeable about Texas laws regarding safe serving.
  • The employee must have valid Texas Driver’s License.
  • The employee must regularly lift and/or move up to 10 pounds.
  • The employee must frequently lift and/or move up to 50 pounds.
  • Must have neat and clean overall appearance.
  • Must be able to walk as a daily routine.
  • Must be able to ascend/descend stairs as a daily routine.
  • Must be able to communicate and disseminate information accurately, either written or verbally, with the general public or associates.
  • Must be able to comprehend reading materials.
  • Ability to work flexible hours.

Valet / Bellman

Position: Valet / Bellman
Department: Transportation
Status: Part-time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: -

Job Description:

A valet park cars, give directions, manages traffic at the front drive, back up drivers, delivers luggage, and communicates well with guests.  Valet also encounter situations where they will need to be somewhat mechanically inclined: Like repairing bikes, fixing flats, and basic vehicle upkeep.  Valet personnel must understand the entire resort and give reliable information to guests.  They are knowledgeable of the local area and are willing to perform a multitude of small tasks for guests…shoe shine, room deliveries etc.

Key Responsibilities:

  • Assist guests with hotel check-in process including luggage assistance and valet parking
  • Cleaning and maintaining front entrance of Hotel and valet office
  • Coordinate and track all transportation (driver) movements
  • Responsible for billing procedures and proper handling of SMS reports
  • Maintain professional composure in high stress situations in order to make last minute changes
  • Access, input and retrieve information from department computer system
  • Exceptional communication skills, detail oriented, and ability to learn in  an ever changing work environment
  • Multi-tasking skills
  • Telephone etiquette
  • Maintain a constant awareness of resort amenity schedules and promotions
  • Assist and back up department any driving assignments

Dockhand

Position: Dockhand
Department: Marina
Status: Seasonal Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

Marina Dock Hand is mainly responsible for the marina ship store rentals, day/gas dock and slips, jet dock, yacht club dock, valet service, safely driving all water craft, and assisting hut personnel and cleaning and maintaining water sport equipment, docks and slips; plus any other duties assigned by the Lead Dock Hand or Marina Manager.  Dock Hands are to greet, assist members/guests while maintaining a friendly disposition and accommodate and facilitate a high Horseshoe Bay Resort standard to maximize water craft rentals and retail sales while creating and accommodating the guests’ lake experience.

Key Responsibilities:

  • Greet/assist members and guests
  • Manage open/close procedures on a daily basis
  • Maintain cleanliness and organization of all rental fleet, docks and slips
  • Assist members with gas, valet service and any special requests
  • Maintain professional composure in high stress environment
  • Assist hut personnel with wave runner duties including but not limited to wave runner launch and return and gas and oil checks
  • Demonstrate boat and wave runner driving capabilities

Sous Chef

Position: Sous Chef
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: 2 year degree from an accredited university
Relevant Work Experience: 4 years experience in the culinary, food and beverage, or related profession.

Job Description:

The Sous Chef is responsible for planning and directing food preparation in a kitchen.  This will involve a large degree of supervising other kitchen associates as well as solving problems that arise in the kitchen and seize control at a moment's notice.  The Sous Chef will also be responsible for effectively disciplining underperforming associates as well as provide solid constructive feedback encouraging associates to go above and beyond the expectations of the Exec Chef.  Sous Chef may also be responsible for scheduling kitchen associates.

Key Responsibilities:

  • Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
  • Sets a positive example for guest relations.
  • Ensures associates understand expectations and parameters.
  • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
  • Maintains purchasing, receiving and food storage standards.
  • Ensures compliance with food handling and sanitation standards.
  • Performs all duties of kitchen managers and associates as necessary.
  • Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.
  • Ensures Horseshoe Bay Resort policies are administered fairly and consistently.
  • Assists Executive Chef with all kitchen operations.
  • Recognizes superior quality products, presentations and flavor.
  • Empowers associates to provide excellent customer service.
  • Strives to improve service performance.
  • Ensures compliance with all local, state and federal (e.g., OSHA, ASI and Health Department) regulations.
  • Follows proper handling and right temperature of all food products.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Participates in the associate performance appraisal process, providing feedback as needed.
  • Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
  • Brings issues to the attention of the department manager and Human Resources as necessary.
  • Recognizes success performance and produces desired results.
  • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance.
  • Trains associates in safety procedures.
  • Operates and maintains all department equipment and reports malfunctions.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints.
  • Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartment).
  • Leads shifts while personally preparing food items and executing requests based on required specifications.
  • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
  • Supervises and coordinates activities of cooks and workers engaged in food preparation.
  • Checks the quality of raw and cooked food products to ensure that standards are met.
  • Assists in determining how food should be presented and creates decorative food displays.
  • Maintain proper associate uniform standards and footwear which is slip and oil resistant, enclosed toe and heel.

Shipping and Receiving Clerk

Position: Shipping and Receiving Clerk
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years experience in hotel/resort shipping and receiving.

Job Description:

Shipping and receiving, storing product, cleaning storage areas, maintaining product quality, reporting to Executive Chef and Food & Beverage Purchasing Manager.

Key Responsibilities:

  • Verifies and keeps records on all incoming and outgoing packages.
  • Prepares items for shipment
  • Records and identifies information and counts of incoming and outgoing packages.
  • Verify information on all outgoing packages for shipment.
  • Prepares all packages for shipment.
  • Prepares shipping labels and affix to packages for outgoing shipping of packages.
  • Assemble containers as needed.
  • Notifies Departments when packages are received.
  • Maintaining an inventory of needed shipping supplies.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Pastry Cook

Position: Pastry Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 4 years experience

Job Description:

Exhibits baking and decorating talents by personally performing tasks in preparing quality and consistent pastries for all areas.  Able to follow standard recipes and daily production. Must ensure sanitation and food standards are achieved

Key Responsibilities:

  • Knowledgeable on the fundamentals of pastry techniques and excellent plate presentations.
  • Ensure pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
  • Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations.
  • Sets a positive example for guest relations.
  • Establishes and maintains open, collaborative relationships with associates.
  • Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
  • Ensure we are properly working with supplies and manage inventories according to budget.
  • Strives to improve service performance.

Cook

Position: Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: Prefer experience with culinary background; minimum of 2 years as well as in a Country club setting.

Job Description:

Responsible for safe, exceptionable food. Must have Serv Safe Certification, ability to read and follow recipe to perform functions per resort Executive Chef and Manager of Grill.   Represent the food production on a daily basis.  Effectively operates the cook’s station.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Front Desk Agent

Position: Front Desk Agent
Department: Front Desk
Status: Full-Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by adhering to guidelines and procedures.

Key Responsibilities:

  • Responsible for the efficient and professional running of the front desk, including relationships with other departments.
  • Report to work on time, in proper and clean uniform, including name tag.
  • Handle all cash duties according to hotel policies, procedures internal rules and standards.  Conform to cash handling procedures at all times.
  • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
  • Get a daily briefing about events to effectively deal with all foreseen situations on a daily basis.
  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
  • Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
  • Perform guest registration and room assignment and accommodate special requests of all customers.
  • Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings.)  Know how to handle safe deposit boxes.
  • Handle mail and messages properly and on a confidential basis.
  • Ensure the cleanliness of the front desk and back office area at all times.  Utilize spare time for cleaning.  Keep computer equipment clean at all times.
  • Assist all guests in problems and questions as required.  Ensure that all guest problems are resolved.
  • Assist fellow associates in their jobs to ensure that all jobs are done on time.
  • Use your PMS password with discretion; log off the terminal when leaving the area.
  • Ensure proper credit when checking out guests and provide the guests with a 0 balance invoice.
  • Handle late charges according to the procedure.
  • Bank out at the end of the shift by following procedures strictly.
  • Report any unusual occurrences or requests to the manager.
  • At all times, strive to represent Horseshoe Bay Resort in the most professional manner.
  • Stand alert at all times, greet guests immediately and offer assistance before the Guest needs to ask.  Focus you total attention to the customers.
  • Be familiar with the AM, PM and Graveyard shift daily checklists to ensure smooth daily operations.
  • Maintain safety by adhering to safety policies; be responsible to report all accidents immediately.  Support all safety programs.  Ensure that proper safety instructions are given before operating any equipment.

Steward

Position: Steward
Department: Stewarding
Status: Full Time and Part Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

To clean, transport and store all china, glassware and silverware.  Maintain cleanliness in all kitchen areas and back dock.

Key Responsibilities:

  • Maintain sanitation and cleanliness of all areas of the dish room, kitchen aisle, and dock area.
  • Break down trays, set up dish machine, wash dishware, and sort and store all clean china, glass and silver using proper procedures.
  • Empty trashcans and wash inside and outside.
  • Thoroughly clean dock area and dumpster.
  • Break down dish machine and clean inside and outside.
  • Clean all breakdown tables.
  • Clean tile walls and baseboards.
  • Clean freight /service elevator.
  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Cap Rock Cook

Position: Cap Rock Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

Responsible for safe, exceptionable food. Responsible for all H.A.C.C.P. forms to be completed each day.  Represent the food production on a daily basis.  Effectively operates the cook’s station.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Slick Rock Grill Staff/Cook

Position: Slick Rock Grill Staff/Cook
Department: Food and Beverage
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: -

Job Description:

Grill Staff will courteously prepare menu items as requested by members.  They will maintain cleanliness in the cooking area, as well as stock, prepare food items.

Key Responsibilities:

  • To provide excellent service to our members and guests, preparing menu items as requested
  • Arrive on time, in proper uniform and ready to work
  • Provide prompt and courteous service to all guests and members
  • Collect proper payment information for each item sold.
  • Stock and prepare for expected business each day
  • Clean work area before leaving each day - vacuum, sweep, mop, dishes & all counter tops
  • Must be able to communicate and disseminate information accurately, either written or verbally, with the general public or associates.

Aviculturist

Position: Aviculturist
Department: Landscaping
Status: Full Time
Career Level: Experienced
Education Required: 2 year degree from an accredited university
Relevant Work Experience: 2 to 5 years experience

Job Description:

Raise, keep and care for exotic birds living at the Resort.  Prepare and present educational sessions on the birds to Resort guests.

Key Responsibilities:

  • Responsible for all aspects of bird care including, but not limited to, physical and emotional stability of birds.
  • Monitor health of birds and determine medical care needs to include veterinary services.
  • Administer medication as needed.
  • Maintain clean storage and display environments, identifying and eliminating hazards or harmful substances.
  • Feed and water all birds daily maintaining appropriate dietary needs.
  • Order feed and supplies as needed.
  • Transport birds to and from display locations.
  • Rotate display locations.
  • Provide toys to keep the birds occupied and engage mental stimulation.
  • Train birds in speech and tricks, demonstrating their intelligence.
  • Develop educational, hands-on program for public presentation (Bird Talk).
  • Coordinate with Event Management and Marketing associates and other staff for display and use of birds.
  • Aquarium Zoo Association certification, vet tech specializing in aviculture or equivalent experience.

Laundry Attendant

Position: Laundry Attendant
Department: Housekeeping
Status: Full Time and Part Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

This position assists in the daily operations of the Laundry consisting of processing of all linen for the Hotel and the Resort.

Key Responsibilities:

  • Know and perform all stages of linen processing.
  • Assist in maintaining inventory controls.
  • Inspect articles to determine methods of specific cleaning requirements.
  • Inspect finished laundered articles to ensure conformance to standards.
  • Observe operation of machines and equipment to detect possible malfunctions.
  • Report any observations of issues with equipment to Supervisor ASAP.
  • Follow directions.
  • Work productively, stay busy, minimal socializing.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Room Attendant

Position: Room Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

The Room Attendant is responsible for maintaining the overall cleanliness of the Resort/Hotel.  This person is to be hands on with the day to day operations of the Housekeeping Department.

Key Responsibilities:

  • Follow directions of Housekeeping Supervisor/Crew Leader/QA.
  • Maintain confidentiality.
  • Cleaning of facilities following standard operating procedures.
  • Communicating problems and needs to Housekeeping Supervisor.
  • Maintaining equipment.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Summit Rock Cook

Position: Summit Rock Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

Responsible for safe, exceptionable food. Responsible for all H.A.C.C.P. forms to be completed each day.  Represent the food production on a daily basis.  Effectively operates the cook’s station.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Groundskeeper

Position: Groundskeeper
Department: Landscaping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

A Groundskeeper is the introductory level Grounds position and performs routine manual labor involved with grounds and landscape maintenance; semi-skilled grounds construction and maintenance work; operate small power equipment like blowers, edgers, string trimmers and rotary walk mowers; and occasionally work in an environment involving larger equipment like tractors, loaders and deck mowers.  A Groundskeeper will continually undergo and be exposed to training and development.

Key Responsibilities:

  • Because of the fluctuating demands of the resort’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Must posses a keen eye for detail and an ability to work with the supervisory staff.
  • Safely operate mowers, hedge trimmers, string trimmers, edgers, chain saws and small hand tools in performing job assignments.
  • Edge along all curbs, sidewalks and hardscapes as directed by supervisory staff.
  • Walk-mow lawn areas and all areas as identified by supervisory staff.
  • Shovel sand, gravel and/or mulch as directed.
  • Hand remove weeds as directed by supervisor.
  • Operate a backpack or hand held blower for debris clean-up as prescribed by supervisor.
  • Pick-up, empty and remove debris and trash.
  • Participate in landscape projects such as trimming shrubs, plants, and trees; installing plant materials; mulching; overseeding; greenhouse maintenance and seasonal activities, and any miscellaneous landscape related tasks identified by supervisory staff.
  • Maintain fuel and fluid levels for all types of equipment used on a daily basis.
  • Report all equipment problems or failures to his/her supervisor or a mechanic immediately.
  • Refuel and clean all equipment upon completion of assignment on a daily basis.
  • Return all equipment to the designated area upon completion of the task.
  • Keep the equipment storage areas clean and orderly.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Yacht Club Public Area Attendant

Position: Yacht Club Public Area Attendant
Department: Yacht Club
Status: Full-Time
Career Level: Experienced
Education Required: High School Diploma
Relevant Work Experience: 2 years experience in a similar role

Job Description:

This position is responsible for maintaining the cleanliness of all public areas in the Yacht Club and reporting any Engineering problems to their supervisor or Manager. When there is no Pool Attendant on the Schedule take care of stocking pool towels and keeping pool area & restrooms clean. During times of high occupancy and heavy traffic this associate must be able to keep up with all areas as quietly and discretely as possible so as not to disturb any guest or members.

Key Responsibilities:

  • Maintain cleanliness of all restrooms, lobbies, and public hallways.
  • Maintain cleanliness of designated office areas.
  • Keep all restroom facilities well stocked with needed supplies.
  • Keep pool towels stocked and pool restrooms clean.
  • Keep all entry ways clean, inside and outside.
  • Ensure safety practices and procedures are followed.  Be continually alert for the safety of associates, Members and guests.
  • Work cooperatively with other departments.
  • Help with supply/inventory control.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months.

Dining Room Attendant

Position: Dining Room Attendant
Department: Lantana
Status: Part-time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

Maintains sanitation and cleanliness of the restaurant/bar and counter areas.  Also maintains adequate food items and service supplies and resets table in dining room.

Key Responsibilities:

  • Neat appearance with proper clean uniform.
  • Replenish and maintain adequate service supplies and utensils to include, but not limited
  • to:
    • China - proper plates in proper area
    • Glasses - water, ice tea, juice, sodas
    • Coffee mugs or cup and saucers
    • Silverware (cutlery)
  • Replenish and maintain adequate food items and beverages, to include, but not limited to:
    • Coffee
    • Juices
    • Maple syrup in warmer (breakfast)
    • Ice tea machine filled
    • Milk
    • Oatmeal and Cream of Wheat (breakfast)
    • Garnishes
    • Butter balls
    • Cereal boxes
    • Ice
    • Danish, muffins, biscuits and other breads (breakfast shift only)
    • Maintain all dressings and soups
  • M. Keep roll drawer filled, according to business
  • M. Lemon wedges and halves, according to business
  • Actively promote accident prevention by keeping all areas swept and clean, at all times.
  • Use wet floor signs.
  • All counters and shelves cleaned and polished daily.
  • All machines cleaned and sanitized to include, but not to be limited to:
    • Coffee machine
    • Orange juicer machine
    • Ice tea machine
    • Milk machine
  • All refrigerators and reach-ins cleaned.
  • All drains cleaned.
  • Heat strips and service window cleaned.
  • Floor swept and mopped on aisle, hot side and cold side.
  • Complete food store room requisition and store all items in their proper place.
  • Empty all trash cans.
  • Perform extra cleaning, as necessary, and as delegated by the lead utility person.
  • Perform all other duties, as directed by management.
  • Clean up all spills at once, being sure always to use wet floor sign when mopping.
  • Insure floors are mopped one half at a time, leaving a dry walking floor for associates to use.
  • Be certain to mix cleaning chemicals properly, always using the proper chemical for the proper job.
  • Be sure to practice proper lifting techniques in removing trash cans and other heavy objects. Seek help, if necessary. Learn to use equipment properly.

Be aware of heat and steam in dish machine area so as to avoid possible burns.

Lantana Bartender

Position: Lantana Bartender
Department: Lantana
Status: Part-time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

To serve our guests in accordance with the Resort's standards of food and beverage quality, presentation and sanitation, in a gracious and professional manner. To display aggressive hospitality and professionalism with guests, management and co-workers. To take pride in all facets of service, quality, appearance, cleanliness, for self and for area of responsibility. To serve our guests through the front bar and via servers in the service area.

Key Responsibilities:

  • Pick up bar bank and guest checks from prescribed area.
  • Assist bar attendant in setting up bar, unlocking liquor, icing, glassware, juices and garnishes.
  • Accept drink orders from servers in proper calling order to keep bar service at optimum level of service for our guests.
  • Red-line all drink orders, checking for correct prices. No drinks to be made without pre-rung guest check.
  • Total compliance with conditions as outlined in Beverage Service Personnel Work Agreement.
  • Follow proper procedures for guest handling, i.e., CIA lists, credit card procedures, house charges, cash transactions. Self-cashiering is a great responsibility, and you are responsible for your checks.
  • All cocktails are to be made in accordance with the Resort's standard beverage recipes and/or Old Mr. Boston Guide, using the standard jigger at all times.
  • Be able to operate electronic cash register POS that is currently in use. No voids or deletions without prior management approval.
  • Check out with manager or supervisor or host/ess prior to leaving; complete tally sheets and deposit bank with same.
  • Day bartender will receive and check liquor against previous night's requisitions. Any discrepancies with the receiving order will be brought to the attention of the beverage manager. Night bartender will requisition liquor in accordance with the posted par sheets.
  • At no time leave the bar area unless properly relieved by a manager, supervisor or another bartender.
  • Assist night bar attendant with mopping floors, emptying trash cans and general sanitation, to include speed rails, counters, melting ice in bins and wiping all stainless.
  • Have available the Resort beverage recipes, beverage department standard operating procedures and sanitation checklist.
  • Check and have stock on credit card forms and register tape.
  • Night bartender will be responsible for bar security in area of responsibility.
  • Bartenders are never allowed to add gratuities to a check without approval of guest or management.
  • Perform any other duties as prescribed by beverage department management.

Spa Attendant/Housekeeper

Position: Spa Attendant/Housekeeper
Department: Spa
Status: Part Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience:

Job Description:

This position is responsible for maintaining the cleanliness of all public areas in the Spa and Fitness Center.  During times of high occupancy and heavy traffic this associate must be able to keep up with all areas and quietly and discretely as possible so as not to disturb any guests or members.

Key Responsibilities:

  • To  clean and maintain spa and fitness areas.
  • Provide friendly, efficient and accurate service.
  • Maintain a high Horseshoe Bay Resort standard guest experience in all spa and fitness areas.
  • Keep all restroom facilities well stocked with needed supplies.
  • Ensure safety practices and procedures are followed.  Be continually alert for the safety of associates, Members, and guests.
  • Work cooperatively with other departments.
  • Help with supply / inventory control.

Nail Technician

Position: Nail Technician
Department: Spa
Status: Full Time and Part Time
Career Level: Entry Level
Education Required: Current License Required
Relevant Work Experience:

Job Description:

The nail technician performs professional nail, hand and foot treatments.  They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish.  They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific nail service offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guest including selling retail.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock work area as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Possess ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.

Registered Massage Therapist

Position: Registered Massage Therapist
Department: Spa
Status: Full Time and Part Time
Career Level: Entry Level
Education Required: Current License Required
Relevant Work Experience:

Job Description:

The Massage therapist administers professional massage and body treatments to our guests.  They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guest including selling retail.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products offered.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work, properly clean, and restock room as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Handle guests’ questions and concerns professionally and courteously
  • Provide accurate, appropriate, and immediate responses to all requests by guests.
  • Possess the ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Greenskeeper

Position: Greenskeeper
Department: ​Agronomy
Status: 5 days per week and weekend assignments as scheduled
Career Level: Entry Level
Education Required:
Relevant Work Experience:

Job Description:

The Greenskeeper position is the introductory level golf course position and performs routine manual labor involved in golf course maintenance, does semi-skilled grounds construction and maintenance, operates small hand-powered equipment, rakes and shovels sand bunkers, may be assigned responsibility for the care and maintenance of several designated holes on the golf course and does related work as assigned.

Key Responsibilities:

  • Operates mowers and string trimmers in mowing and trimming greens, aprons, tees, around trees, fence lines, banks and hillsides; edges cart paths; edges, rakes and maintains sand bunkers.
  • Maintains ball washers; replaces tee towels and flags when needed; removes debris; sands and seeds tee and drop area divots; and cleans flower beds.
  • Maintains fuel and fluid levels for all types of equipment on a daily basis; reports equipment problems or failure to the mechanic or supervisor immediately.
  • Returns all equipment used by them to the designated location at the maintenance facility and cleans the maintenance areas.
  • Helps in project work; assists in the construction of new greens, tees and fairways, grades and prepares soil base, lays sod and seeds tees, greens and fairways.
  • May be asked to operate mowers or other light equipment.
  • Performs other duties as directed by his/her supervisor.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months.